Here are our answers to some of our most common questions. They’re designed to give you general information about Seniors Term Life Insurance, but they don’t replace your Policy Documents. 

Refer to the Policy Document or contact us on 0800 400 2900800 400 290 if you have any questions about your policy.

Claims Frequently Asked Questions

How can I make a claim?

Making a claim with New Zealand Seniors is easy. Just give us a call on 0800 400 190 and we’ll send you a claims form. After you’ve collected the required supporting documents and filled out all specified forms, either email them to claims@nzseniors.co.nz or post them to us at:

New Zealand Seniors
DX Box EP71505
Penrose, Auckland

When can I make a claim?

You can submit a claim any time after the date of the insured’s death. If you’re making a claim for a terminal illness, you can submit from the date of the diagnosis.

How long does it take for a claim to be processed?

The claims process varies depending on each individual situation, but the New Zealand Seniors claims team will process your claim as quickly as they can. If documentation is incomplete or inconclusive, we’ll ask you for the extra information that’s needed. If this happens, the process may take a little longer.

How is the benefit payment made?

Any benefit will be directly credited to the nominated bank accounts of the beneficiary or beneficiaries listed on your policy. If no nomination has been made, the proceeds will be paid either to a surviving policyowner (where applicable) or legal representative.

What documents do I need when making a claim?

Depending on the type of claim being made, documents you will be required to provide include:

  • A completed claim form.
  • A copy of proof of the Claimant’s identity (Valid Passport, valid Driver’s Licence).

If the life insured has passed away, you will also need to provide:

  • A certified copy of evidence of death (Death Certificate, Coroner’s Report, Attending Medical Practitioners Report).
  • A copy of evidence of the Deceased’s date of birth (Birth Certificate, valid Passport, valid Driver’s Licence).

What is a certified copy?

A certified copy is a document that has been signed by an official witness to confirm that it’s the same as the original. When you make a claim, we ask for certified copies of any required documents so you can keep the original documents for yourself. A certified copy must be signed by an authorised witness such as a Justice of the Peace, Notary Public or Deputy Registrar of the court. The certified copy must include the following statement: “I certify that this is a true copy of the original document”. The certifier must also include the date, their full name, signature, registration number (if applicable) and title on each page of the photocopied documents. If this isn’t done, there may be a delay in the claim being processed.

What is a beneficiary?

A beneficiary is the person (or persons) entitled to your Policy’s benefit. You can nominate between 1 and 5 beneficiaries, along with what proportion of the benefit amount they are to receive. You can download all relevant forms from our Policy Documents page.

How can I get an update on my claim?

For information about your claim, email us at claims@nzseniors.co.nz or call our friendly claims team on 0800 400 190 at any time.

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