Find the answers you’re looking for in our most commonly asked questions. They’re designed to give you general information about Seniors Funeral Insurance, but they don’t replace your insurance contract, the Policy Document or your Certificate of Insurance. 

Refer to the Policy Document or contact us on 0800 400 290 if you have any questions about your policy.

If you’d like to know more, email our customer service department at support@nzseniors.co.nz or call 0800 400 290 to speak to one of our helpful Customer Support Specialists.

Claims Frequently Asked Questions

Have a question about our claims process? Find your answer below. Please note: The following questions are to be used as a reference guide only and don’t substitute or replace your insurance contract, the Policy Document or Certificate of Insurance.

How can I make a claim?

Making a claim with New Zealand Seniors is easy. Call us on 0800 400 190 and we’ll supply you with a claim form. You’ll then need to collate the required documents and complete the specified forms, and either email them or post them to us at the following addresses: 

New Zealand Seniors
DX Box EP71505
Penrose, Auckland

claims@nzseniors.co.nz

When can I make a claim?

You can make a claim from the date of the insured’s death. If you are making a claim for an Accidental Serious Injury, you can make the claim from the date the insured suffers the Accidental Serious Injury.

How long do I have to wait for a claim to be processed?

Generally, within 1-2 business days of receipt of the completed claim form and supporting documents. If the documentation is inconclusive, it may take longer. If this happens, we’ll ask you for extra information to process the claim quickly.

How is the benefit payment made?

It will be direct credited to the nominated bank accounts of the beneficiaries. If there’s no nominated beneficiary, the payment will be made by cheque to the ‘Estate of the Late’.

What documents do I need when making a claim?

  • A fully completed claim form.
  • A certified copy of evidence of death (e.g. Death Certificate, Coroners Report, Attending Medical Practitioners Report).
  • A copy of evidence of the Deceased’s date of birth (e.g. Birth Certificate, valid Passport, valid Driver’s Licence).
  • A copy of proof of the Claimant’s identity (e.g. Birth Certificate, valid Passport, valid Driver’s Licence).

What is a certified copy?

A certified copy is a signed photocopy of an original document by someone who has seen the original and the photocopy. It can be signed by Justice of Peace, Solicitor of the High Court, Notary Public or Deputy Registrar at a court. The certified copy must include the following statement: “I certify that this is a true copy of the original document”. The certifier must also include their full name, signature, date, registration number (if any) and qualification or occupation on each page of the photocopied documents. Failure to do so may result in a delay in the claim being processed.

What is a beneficiary?

A beneficiary is the person(s) entitled to your Policy’s benefit. You can nominate between 1 and 5 beneficiaries to receive a proportion of the benefit amount.

What is a Will?

A Will is a legal document that states how you want your assets to be distributed when you pass away.

What is an estate?

An estate is the sum of a person’s assets – legal rights, interests and entitlements to property of any kind – less all liabilities at that time.

What is an executor?

Your executor is the person in charge of your estate and carrying out your wishes as set out in your Will when you pass away.

Can I get an update on my claim?

Contact our friendly claims department by phone on 0800 400 190 or email claims@nzseniors.co.nz

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How can we help?

To find out more about New Zealand Seniors,
speak to one of our friendly insurance specialists now