Find the answers you’re looking for in our most commonly asked questions. They’re designed to give you general information about Seniors Funeral Insurance, but they don’t replace your insurance contract, the Policy Document or your Certificate of Insurance. 

Refer to the Policy Document or contact us on 0800 400 290 if you have any questions about your policy.

If you’d like to know more, email our customer service department at support@nzseniors.co.nz or call 0800 400 290 to speak to one of our helpful Customer Support Specialists.

Product Frequently Asked Questions

Please note: These questions are designed to give you general information about Seniors Funeral Insurance, but they don’t replace your insurance contract, the Policy Document or your Certificate of Insurance. 

Refer to the Policy Document  or contact us on 0800 400 240 if you have any questions about your Policy.

Who can get Seniors Funeral Insurance?

If you’re a New Zealand resident aged 18 to 75, you’re eligible to apply for Seniors Funeral Insurance with guaranteed acceptance.

Are there any exclusions?

During the first year of your Seniors Funeral Insurance Policy, we’ll only pay a benefit for death caused by an Accident. After that, we’ll pay the benefit for death by any cause. Please refer to the Policy Document for a full list of exclusions.

How do I get cover?

Getting cover with New Zealand Seniors is easy. All it takes is a quick phone call with one of our customer service consultants who can provide you with an obligation-free quote. There are no medicals or blood tests required to apply.

Do I need to be tested before taking out funeral insurance?

No. There are no medical or blood tests to take, and no intrusive questions about your health to answer.

How long can I keep my cover?

As long as you pay your premiums, Seniors Funeral Insurance covers you for life – regardless of any changes to your health and circumstances.

How much cover can I get?

You can choose a level of cover that suits you from $3,000 up to $30,000.

If you die as a result of an Accident or suffer a serious injury that’s covered by the policy, you’ll receive three times the benefit you are insured for up to $90,000. For example, if you take out $10,000 worth of cover and you die in an Accident, we will pay you a $30,000 benefit.

If your Policy is cancelled prior to age 85, no Benefit Amount is payable. If you change your cover your premium will be affected. There is no refund of premiums after the cooling off period. 

Request a call back to understand how much cover you can get.

Can I decide who receives my benefit?

Yes, you can nominate someone to receive your insurance benefit by completing the Nomination of Beneficiaries Form at the back of the Policy Document. You can even choose to split the money between up to five beneficiaries.

If you don’t choose anyone to receive your benefit, it will go to the policy owner. If that’s you, the benefit will be paid to your legal personal representative (usually your Estate) or to another eligible person in accordance with New Zealand legislation.

Download Beneficiary Nomination form

Can I pay my premium by credit card?

Yes. We accept Visa or MasterCard. We also accept payment by direct debit from your bank, credit union or building society account.

Am I covered while I’m overseas?

You’re covered for Seniors Funeral Insurance wherever you are in the world if you’re a New Zealand citizen or permanent resident and live in New Zealand. You must not have plans to move overseas, when you apply.

If you take out your cover while you’re on a temporary work visa in New Zealand, but then move overseas, we will cancel your Policy.

Is funeral insurance expensive?

You may find Seniors Funeral Insurance cost-effective. For example, if you’re a male, non-smoker aged 60 and take out a policy with a $3,000 benefit, you’ll pay just $5.27 a week.

Your premiums will also reduce by 5% for every five years that you have a policy with us, meaning your premiums will never go up, unless you choose to change your cover. 

A funeral insurance policy with New Zealand Seniors also gives you more choice. When the time comes, your family will receive your covered amount or all of the premiums you’ve paid in for your cover – whichever is greater. Or once you turn 85 you can choose to cancel your cover to receive an Early Cash Back payment of your chosen funeral insurance benefit.

If you choose the Early Cash Back payment, you’ll no longer be eligible to claim and you may receive less than the total premiums you’ve paid into your policy to date.

See all product details for Seniors Funeral Insurance here

What does ‘Accidental Death’ mean?

An ‘Accidental Death’ is a death that happens solely because of an ‘Accident’, within 90 days of the accident happening.

Do I get my money back if I cancel my policy?

There’s a 30-day cooling off period from the day your Policy starts, to give you the opportunity to make sure you’ve chosen the right cover for you. If you cancel your Policy in this period without having made a claim, we’ll give you a full refund of premiums paid.

However, Seniors Funeral Insurance is not a savings or investment plan. This means you won’t receive a benefit or have any premiums refunded if your cover is cancelled after the 30-day cooling off period. If you’ve chosen a yearly payment option, we’ll refund on a pro-rata basis the unused portion of your premium. If you’re over 85 years of age when you cancel your cover you’ll be eligible for the Early Cash Back payment.

Will my premium increase over time?

No. Your premium is guaranteed never to increase if you don’t change your level of cover. In fact, your premiums will reduce by 5% for every five years you continue to hold your Policy.

Will I end up paying more in premiums than my family will receive?

No. Our Seniors Promise ensures the benefit your family receives will never be less than the premiums you pay under the Policy. We’ll pay either your chosen benefit amount or the total of the premiums you’ve paid – whichever is more.

If you change your cover amount this premium guarantee will not apply to the reduced amount.

What is the Seniors Promise?

When you take out Seniors Funeral Insurance, we make this promise to you:

  • Your premiums will reduce by 5% for every five years you hold your Policy.
  • When the time comes, your family will receive your covered amount or all of the premiums you’ve paid in for your cover – whichever is greater.
  • Once you turn 85 you can choose to cancel your cover to receive an Early Cash Back payment of your chosen funeral insurance benefit.

If your policy is cancelled prior to age 85, no benefit amount is payable. If you change your cover, your premiums will be affected and the premium guarantee will not apply. There is no refund of premiums after the cooling off period. If you choose the Early Cash Back option, you will no longer be eligible to claim and you may receive less than the total premiums you’ve paid into your Policy to date.

Can I cancel funeral insurance?

Yes. Seniors Funeral Insurance has a 30-day cooling off period from the day your Policy starts. If you cancel your Policy in this period without having made a claim, we’ll give you a full refund of premiums paid. However, you won’t receive a benefit or have any premiums refunded if your cover is cancelled after the 30-day cooling off period.

If you’ve chosen a yearly payment option, we’ll refund on a pro-rata basis the unused portion of your premium. If you’re over 85 years of age when you cancel your cover you’ll be eligible for the Early Cash Back payment.

Who is the insurer?

Seniors Funeral Insurance is issued by Pinnacle Life, a New Zealand insurer. Pinnacle Life has been operating in the New Zealand market since 1998, so you know you’re backed by a company you can trust.

What if I have another question?

Email us at support@nzseniors.co.nz or call us on 0800 400 240

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