%
- Over all Percentage 94
- empty 8
Rated /5 from 254022112263 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,5402,2112,263 customer reviews.
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Reviews
1501-1512 of 2540 reviews
1501-1512 of 2211 reviews
1501-1512 of 2263 reviews
Trusted Customer - 5 years ago
Very good xcellent.perfect I could undertand . Lots of...
Seniors Funeral Insurance
Service Review
Very good xcellent.perfect I could undertand . Lots of patience.
Tom Roche - 5 years ago
Prompt response to initial enquiry. Encouraging...
Seniors Funeral Insurance
Product Review
Excellent service. Looks good at the moment Only time will tell if the Policy lives up to the advertising and small print of the Policy document. Am confident it will.Thankyou.
Service Review
Prompt response to initial enquiry. Encouraging conversation/ communication to establish need and purpose of new policy. A 'Top Up'. Prompt response on draft docs (email) enabled confirmation of policy. On review of docs discovered error no doubt my fault (hearing is an issue). Amendment resolved in 24 hours. Confirmation of Policy proceeded. Excellent! Thanks to all staff involved especially Frances.!
Peter Andrew Campbell - 5 years ago
Did awesome job an would reccomend to others 100%
Seniors Funeral Insurance
Service Review
did awesome job an would reccomend to others 100%
Christopher David Stock - 5 years ago
May have got 5 but the whole process is long winded ,...
Seniors Funeral Insurance
Service Review
May have got 5 but the whole process is long winded , no fault of the Caller ,
Trusted Customer - 5 years ago
I received a phone call within 10 minutes of...
Seniors Funeral Insurance
Product Review
The policy offered is excellent and affordable and the cost is very competitive.
Service Review
I received a phone call within 10 minutes of requesting a quote. The Lady I spoke to was informative, professional and friendly. The process was so simple.
Carol Takua Waa - 5 years ago
I have answered that , the lady I spoke to was very...
Seniors Funeral Insurance
Product Review
Because people never think about how much funerals will cost a family when they leave this Earth .
Service Review
I have answered that , the lady I spoke to was very friendly and made sure I understood what she was saying..
Trusted Customer - 5 years ago
A very long wait time to get to talk to a human voice....
Seniors Funeral Insurance
Service Review
A very long wait time to get to talk to a human voice. I rang to cancel my husbands policy as he has passed away. He passed under the 12 month threshold. I was asked to provide a death certificate in order to cancel the policy. This is rediculous as they are not issued for up to 6 weeks after the death has been registerd. Effectively this would have meant 3 more fortnightly payments. If a person rings to cancel a policy for whatever reason they should not have to even give a reason and certainly should not be part of the ceasation process. Sending an email confirmation without a reason should be sufficient.
Trusted Customer - 5 years ago
Thorough communication with step by step confirmations...
Seniors Funeral Insurance
Product Review
superior to packages of competitors
Service Review
thorough communication with step by step confirmations of detail being understood
Agnes - 5 years ago
Well presented & very informative
Seniors Funeral Insurance
Product Review
Knew it all informative enjoyed the agent
Service Review
Well presented & very informative
Bob Ong - 5 years ago
Dee was exceptionally conversant, professional,...
Seniors Funeral Insurance
Product Review
It's a good package for a good sent off. ☺
Service Review
Dee was exceptionally conversant, professional, friendly and knowledgeable. Totally impressed to accept her offer.
Tina Tepania - 5 years ago
Great service, very easy to understand and confidant...
Seniors Funeral Insurance
Product Review
Policy seems great and safeguards my whanau when I am gone
Service Review
Great service, very easy to understand and confidant in all answers to my questions. Awesome experience
Joseph Strickland - 5 years ago
Customer service was on the medium to fast, and being...
Seniors Funeral Insurance
Product Review
Needed to be done for my family and myself to know that this is taken care of.
Service Review
Customer service was on the medium to fast, and being over the phone a bit daunting. Having no documentation to look at while listening to the operator/ team member was a lot of information to take in. I was not happy with giving banking information I feel there needs to be a better solution.
Tokoono Raivaru - 6 years ago
Customer service was great she clearly spoke where i...
Seniors Funeral Insurance
Service Review
Customer service was great she clearly spoke where i could understand more about the funeral insurance it was all simple no hassle i felt secured already Thank you😊
Trusted Customer - 6 years ago
Polite well spoken well nformed helpful person I spoke...
Seniors Funeral Insurance
Service Review
Polite well spoken well nformed helpful person I spoke to
Trusted Customer - 6 years ago
The agent was clear in discussing the policy and...
Seniors Funeral Insurance
Service Review
The agent was clear in discussing the policy and making sure it fitted my needs. He made sure I understood things before moving . Excellent service
Paulette Waddell - 6 years ago
The lady was very good. Explained everything well.
Seniors Funeral Insurance
Service Review
The lady was very good. Explained everything well.
Trusted Customer - 6 years ago
Fantastic easy to understand
Seniors Funeral Insurance
Service Review
Fantastic easy to understand
Penelope Diana Kite - 6 years ago
A mistake was made when I applied and it has been...
Seniors Funeral Insurance
Service Review
A mistake was made when I applied and it has been almost two weeks since I informed someone about it and I am still waiting for the outcome.
Carl Perrin - 6 years ago
Good and friendly customer service - no pressure
Seniors Funeral Insurance
Service Review
Good and friendly customer service - no pressure
Gunner Lovich - 6 years ago
Dee was delightful to deal with, Informative...
Seniors Funeral Insurance
Service Review
Dee was delightful to deal with, Informative knowledgeable and humorous. Her phone call caught me by surprise so soon after my online inquiry. I'm sure it was less than seconds of me completing and submitting it,fantastic. She is definitely an asset and credit to your company putting one at ease and in my case she made it easy to decide to sign up for the policy I wanted.
Trusted Customer - 6 years ago
Made sure I fully understood what i was getting. Very...
Seniors Funeral Insurance
Service Review
Made sure I fully understood what i was getting. Very friendly. Not pushy
Nathan Paniona - 6 years ago
Very professional indeed
Seniors Funeral Insurance
Service Review
Very professional indeed
Trusted Customer - 6 years ago
They were polite , efficient, and understandable.
Seniors Funeral Insurance
Service Review
They were polite , efficient, and understandable.
Trusted Customer - 6 years ago
The person we dealt with had a patient and...
Seniors Funeral Insurance
Service Review
The person we dealt with had a patient and understanding manor towards me and my wife, and being elderly we found that very relaxing. He was very thorough and made sure we understood everything he was explaining to us both. I let my wife continue to complete the transaction, she thought the whole service was 5 star!
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Some extra rewards for the customer
claire - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
it was very helpful and also very good thank you
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The price and no hassle !!
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Thank you for your kindness and patience within the process which was lengthy
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The cover suited my needs at this time and consultant was friendly an explained every queries I had perfectly, am happy with what I have chosen.
Joyce Whanau - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Gender: Male didn't force plans upon me, 100% accommodating felt comfortable when explaining, This process is scary - its your Funeral after all. Customer service deserved and excellence.
Lynne Phillips - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Heidi was able to give me options to suit what I wanted and could afford
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Until I read the policy i am rating as above
Michael Truman - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
It seems to be a fair and valuable product. Gives great peace of mind, knowing that the family will not have to fund my funeral. I would recommend it to others.
Paul Martin - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
good for my situation i dont know what you mean
Michael Dawson - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The type of insurance funeral is the best around. Leaves other companies in the dust for what you require.
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Awesome customer service.
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