%
- Over all Percentage 94
- empty 8
Rated /5 from 244521492168 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,4452,1492,168 customer reviews.
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Reviews
2005-2016 of 2445 reviews
2005-2016 of 2149 reviews
2005-2016 of 2168 reviews
Faiaga Sekai - 6 years ago
My name is CJ, I helped put this in place for my...
Seniors Funeral Insurance
Service Review
My name is CJ, I helped put this in place for my mother Faiaga. The person my mother and I dealt with is Teresa; she is very empathetic and very knowledgeable. I really liked how in the initial call she could relate to the "island" way and the mentality of losing a loved one, which made the conversation easier to have. Very patient with my mother and I; English is her 2nd language and with the use of a interpreter, really understood and liked the policy and it gave us peace of mind. Teresa is awesome! Also, very very very prompt! An enquiry was initiated through the website, and within 10min someone called me back! Super efficient!! Just one bit of feedback; it would be more convenient if the company had an interpreting service or staff that could translate instead of using a 3rd party. Although I had to pay to use an interpreting service, it was still necessary to have something in place for my mother because its such a great policy! Thank you so much for helping us out :)
Trusted Customer - 6 years ago
Excellent service..very happy customer. I would...
Seniors Funeral Insurance
Service Review
Excellent service..very happy customer. I would recommend Fern for best customer service of the month. Saff like Fern need to be acknowledged for their good work..it shows you appreciate the work they do. Due to Ferns good customer service I would recommend Senior NZ funeral cover to family and friends..
Barbara Rikiti - 6 years ago
Very pleasant young man and explained everything in...
Seniors Funeral Insurance
Product Review
Very happy with the young man who explained everything in plain English
Service Review
Very pleasant young man and explained everything in terms I could understand
Gregory Veale - 6 years ago
Communication and explanation was great and in...
Seniors Funeral Insurance
Product Review
This policy met my needs and is affordable.
Service Review
Communication and explanation was great and in language that was easy to understand
Trusted Customer - 6 years ago
Communication and explanation were great and in...
Seniors Funeral Insurance
Product Review
Met my needs and was affordable
Service Review
Communication and explanation were great and in language that was easy to understand
Trusted Customer - 6 years ago
Dee was wonderful to discuss my insurance requirements...
Seniors Funeral Insurance
Product Review
It covers what I need at present with the option of increasing the amount in line with my financial commitments.
Service Review
Dee was wonderful to discuss my insurance requirements with. She is professional and friendly
Trusted Customer - 6 years ago
Fully informed, respectful, patient, helpful, new all...
Seniors Funeral Insurance
Product Review
excellent service
Service Review
Fully informed, respectful, patient, helpful, new all the answers to all my questions. I am now fully assured I will be looked after and have peace of mind. I would recommend your service to everyone!!!
Michael Drummond - 6 years ago
Good service and they explained everything we wanted...
Seniors Funeral Insurance
Service Review
Good service and they explained everything we wanted to know.
Trusted Customer - 6 years ago
Friendly I enjoyed signing up with Nz seniors and...
Seniors Funeral Insurance
Product Review
Zach was most efficient understanding and most informative 🤗🤗
Service Review
Friendly I enjoyed signing up with Nz seniors and would recommend to everyone 🤗
Stanislaw Edward Hala - 6 years ago
They were very helpful answering all my questions with...
Seniors Funeral Insurance
Product Review
very well explained to us.
Service Review
They were very helpful answering all my questions with efficiency. They also took the time to explain to us all our options. I would refer them forward to anyone who may be looking as I was.
Trusted Customer - 6 years ago
The person on the phone was excellent & covered all...
Seniors Funeral Insurance
Product Review
Great funeral scheme. Needs plenty of coverage. T V advert is excellent. Great product & suitable for all New Zealanders not just the senior population.
Service Review
The person on the phone was excellent & covered all the relevant points with confidence . Great to deal with A1 service
Trusted Customer - 6 years ago
Had requested a pamphlet to read before proceeding...
Seniors Funeral Insurance
Product Review
see above
Service Review
Had requested a pamphlet to read before proceeding with application. Really would have preferred to receive this rather than trying to take everything on board during discussion
Steven Robertson - 7 years ago
Quick response to any questions. Very pleasant to deal...
Seniors Funeral Insurance
Service Review
Quick response to any questions. Very pleasant to deal with
Trusted Customer - 7 years ago
Good oral presentation clear and precise. Clear...
Seniors Funeral Insurance
Service Review
Good oral presentation clear and precise. Clear indication of all aspects of the conversation. Willing to help throughout the process.
Graham Withers - 7 years ago
They were extremely friendly and helpful. They could...
Seniors Funeral Insurance
Service Review
They were extremely friendly and helpful. They could explain things clearly which is very important to older people. Documents were then sent to me so in my own time I could read them and get some advice. One important thing to remember is that not all older people have a computer or like me they have one but are not very confident when using it. All in all well done to Seniors.
Trusted Customer - 7 years ago
I dealt with Courtney, her customer service was...
Seniors Funeral Insurance
Service Review
I dealt with Courtney, her customer service was excellent, she was very thorough with the whole process
Charmaine Taipeti - 7 years ago
Excellent customer service. The policy was explained...
Seniors Funeral Insurance
Service Review
Excellent customer service. The policy was explained so clearly & I was reassured that everything will be fine. I am so happy that I made the initial contact & thank you for returning my call. I can now rest assure that there is no burden on my family.
Trusted Customer - 7 years ago
I was amazed by how easy it was & how indepth detail...
Seniors Funeral Insurance
Service Review
I was amazed by how easy it was & how indepth detail she told me, I would certainly recommend them to anyone. It's given me peace of mind to know all will be taken care of for my kids.
Philip Jolly - 7 years ago
Friendly, articulate and well explained. A1 service....
Seniors Funeral Insurance
Service Review
Friendly, articulate and well explained. A1 service. Emailed for a quote and received a phone call about 5 minutes later. Excellent!
Trusted Customer - 7 years ago
Product was explained explictly.
Seniors Funeral Insurance
Service Review
product was explained explictly.
Trusted Customer - 7 years ago
Polite, thoroughly expressive dealing with procedures...
Seniors Funeral Insurance
Service Review
Polite, thoroughly expressive dealing with procedures entailed with this company. Explained all I required to know about this application.
Maxwell Tipene - 7 years ago
Excellent service loved it thanks Courtney
Seniors Funeral Insurance
Service Review
Excellent service loved it thanks Courtney
Alison Armstrong - 7 years ago
Friendly, clear to understand and patient when I asked...
Seniors Funeral Insurance
Service Review
Friendly, clear to understand and patient when I asked questions.
Trusted Customer - 7 years ago
A knowledgeable and efficient young man took me...
Seniors Funeral Insurance
Service Review
A knowledgeable and efficient young man took me through the process in a most courteous manner.
Ivan Ryniker - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
funeral insurance, all I needed.
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
You are an Australian company selling insurance from Australia to New Zealander's who think they are dealing with a company in NZ
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The representative I was dealing with was very pleasant and not pushy at all which was the selling point for me. You have a valuable and knowledgeable employee there!!
Maryanne Matranga - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The product offered is pretty good. Just the fact that your beneficiaries can get back all the premiums you have paid into the policy once you are gone is quite comforting. One never knows what their financial situation will be in the future. The ability to opt out at 85 and get back some money would be a help during tougher times when fixed incomes will not cover unexpected expenses.
Maria Noor - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Perfect policy for myself and my partner with many advantages compared to other comapnies
Helen Cholmondeley - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Does exactly what it says on the packet - when I die everything is covered without complication.
David Higgie - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Brilliant to deal with. Easy to speak with sometimes hard to understand, but he did clarify his words.
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
A bit more expensive, but I like the benefit of being able to claim whichever is higher of your sum insured or premiums paid.
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Everything is good.......
David Dawson - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Very competitive costs and service
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I would have preferred an automatic payment rather than a direct debit. I am disappointed you do not have that option.
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Great explanation of the service
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