%
- Over all Percentage 94
- empty 8
Rated /5 from 243621432159 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,4362,1432,159 customer reviews.
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Reviews
697-708 of 2436 reviews
697-708 of 2143 reviews
697-708 of 2159 reviews
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The person I spoke to was very pushy and never gave me a chance to speak. The person spoke too fast. I want to cancel the insurance.
Trusted Customer - 2 years ago
Very good
Seniors Funeral Insurance
Product Review
Service Review
Very good
Trusted Customer - 2 years ago
The service was excellent. It was lovely to speak to...
Seniors Funeral Insurance
Product Review
I found the lady that helped me thru this, she was clear and concise. I knew exactly what I needed and we talked thru it. It was also nice to talk to a human voice, this made it so much easier, especially when asking questions and getting a direct reply. I would not hesitate to recommend NZ Seniors.
Service Review
The service was excellent. It was lovely to speak to a human voice. I knew exactly what we wanted, which fitted in with your criteria. Would not hesitate to recommend NZ Seniors to anyone.
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I phoned a week ago to get a quote, was given 3 different options. The person that l spoke to arranged to phone me back in 2 days time. Unfortunately you use an agency and unbeknown to me my phone was blocking the calls and marking them as span. I called again 6 days later and arranged to take out a policy. Today someone from your agency has tried to call me, again it was marked as spam.
Carol Osler-weppenaar - 2 years ago
Perfectly suited to our needs
Seniors Funeral Insurance
Product Review
Very helpful & professional, I felt comfortable
Service Review
Perfectly suited to our needs
Trusted Customer - 2 years ago
Good advise only wasn't offered life insurance option
Seniors Funeral Insurance
Product Review
Would of liked lower premium
Service Review
Good advise only wasn't offered life insurance option
Trusted Customer - 2 years ago
See prior comments
Seniors Funeral Insurance
Product Review
Policy & fees matched my needs well Pushed call back & Jane handled that well Also had quite from One Choice , fees & policy exactly same but I went with you guys as history of being dedicated to supporting sector & seniors
Service Review
See prior comments
Trusted Customer - 2 years ago
Very precise and easy to understand
Seniors Funeral Insurance
Product Review
1st person I spoke to was excelent, he then transferred me to put a beneficiary on the policy which was supposedly done but the policy that has been sent soesn't show that person.
Service Review
Very precise and easy to understand
Leonel Santos - 2 years ago
Consultant explained it very clear
Seniors Funeral Insurance
Product Review
The consultant explained the information very clear..
Service Review
Consultant explained it very clear
Trusted Customer - 2 years ago
Great
Seniors Funeral Insurance
Product Review
really had a nice person on the phone. easy to understand
Service Review
great
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Great phone manner and explained details very well
Dennis Kraatskow - 2 years ago
Great service
Seniors Funeral Insurance
Product Review
I and I had a death in my family and got all the help I needed to help me
Service Review
Great service
Trusted Customer - 3 years ago
Had been thinking about funeral insurance for a while...
Seniors Funeral Insurance
Service Review
Had been thinking about funeral insurance for a while so rang the 0800 number and talked to a wonderful person who detailed everything I needed to know. I am forty nine and now feel reassured I have the safeguard for my loved ones should the worst occur to me. Fast efficient and highly recommend this service.
Valerie Whitehead - 3 years ago
Excellent customer service!
Seniors Funeral Insurance
Service Review
Excellent customer service!
Vicki Murphy - 3 years ago
Great phone manner informed about everything I needed...
Seniors Funeral Insurance
Service Review
Great phone manner informed about everything I needed to know
Richard Dohmen - 3 years ago
Some of the questions the advisor were repetetive...
Seniors Funeral Insurance
Service Review
some of the questions the advisor were repetetive asked me for information 3 times and read the disclosure 2 plus it a good 5 to 10 minutes for customer service to answer
Trusted Customer - 3 years ago
An exceptional experience end to end. Ashton...
Seniors Funeral Insurance
Service Review
An exceptional experience end to end. Ashton understood what I was looking for and asking. His approach was professional and explained product options, benefits, premiums and was happy to work with me on pricing. The young lady I spoke to finalise my funeral cover was also exceptionally professional and explained everything in detail again when I changed my mind from my original request. Nothing these to employees demonstrated seemed too much and one could hear in their voices their desire to understand one's requirement and need. An absolute 100% experience.
Diane Kauvalu - 3 years ago
Very helpful and explained everything so clearly, we...
Seniors Funeral Insurance
Service Review
Very helpful and explained everything so clearly, we were so happy that we have decided to cover ourselves and we know that our children will have no worries in the future
Dianne Armstrong - 3 years ago
Its the long reading of the legal stuff that you then...
Seniors Funeral Insurance
Service Review
Its the long reading of the legal stuff that you then have to say y/n to and after many minutes who remembers the start
Enrique - 3 years ago
Every thing was to perfection.. The person thatt took...
Seniors Funeral Insurance
Service Review
Every thing was to perfection.. The person thatt took my initial enquiry and follow ed through at every stage of the buying process.. was: highly professional, as answering all my questions without any hesitation. Obviously, she had great knowledge of the product, extremely dedicated to providing an excellent customer experience and service. All details were explained, in a way that I understood immediately.. The follow up by email option to simply click on the call back request box when ready to discuss the policy and confirm that I indeed I did want to purchase it. Was surburb in that she called me back within 2 minutes!!! I have noted this sales feature and will be definitely implementing it my company which is in development. One could sense her smile, hear her professional and light hearted humourous voice. All this added up to be one of the best purchasing experiences I have ever had. She was delightful in every way and at every time of contact. Her communication skills were outstanding!!! I shall never expect the same level of service again because it was and is so rare. Thank you and I wish all the best for her and the Seniors team. Kind regards Michael Bartram, God's peace. .
Trusted Customer - 3 years ago
The lady Jane was her name she explained the insurance...
Seniors Funeral Insurance
Service Review
The lady Jane was her name she explained the insurance very well to me and yes we will definitely use this service again.
Trusted Customer - 3 years ago
Very clear and concise information on our future...
Seniors Funeral Insurance
Service Review
Very clear and concise information on our future policy.
Judy Hogg - 3 years ago
Got back to me very promptly and were very happy to...
Seniors Funeral Insurance
Service Review
Got back to me very promptly and were very happy to answer questions
Trusted Customer - 3 years ago
The customer service representative I had was AMAZING!...
Seniors Funeral Insurance
Service Review
The customer service representative I had was AMAZING! They were patient, friendly, empathetic, genuine and very knowledgeable. I felt like I was their only customer for the entire day and did not feel rushed or insignificant. The best CSA I have had in a long time .. well done Aidan!
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The person I spoke to was very pushy and never gave me a chance to speak. The person spoke too fast. I want to cancel the insurance.
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Product Review
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I found the lady that helped me thru this, she was clear and concise. I knew exactly what I needed and we talked thru it. It was also nice to talk to a human voice, this made it so much easier, especially when asking questions and getting a direct reply. I would not hesitate to recommend NZ Seniors.
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I phoned a week ago to get a quote, was given 3 different options. The person that l spoke to arranged to phone me back in 2 days time. Unfortunately you use an agency and unbeknown to me my phone was blocking the calls and marking them as span. I called again 6 days later and arranged to take out a policy. Today someone from your agency has tried to call me, again it was marked as spam.
Carol Osler-weppenaar - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Very helpful & professional, I felt comfortable
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Would of liked lower premium
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Policy & fees matched my needs well Pushed call back & Jane handled that well Also had quite from One Choice , fees & policy exactly same but I went with you guys as history of being dedicated to supporting sector & seniors
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
1st person I spoke to was excelent, he then transferred me to put a beneficiary on the policy which was supposedly done but the policy that has been sent soesn't show that person.
Leonel Santos - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The consultant explained the information very clear..
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
really had a nice person on the phone. easy to understand
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Great phone manner and explained details very well
Dennis Kraatskow - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I and I had a death in my family and got all the help I needed to help me
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