%
- Over all Percentage 94
- empty 8
Rated /5 from 217919801902 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,1791,9801,902 customer reviews.
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Reviews
733-744 of 2179 reviews
733-744 of 1980 reviews
733-744 of 1902 reviews
Valerie Whitehead - 2 years ago
Excellent customer service!
Seniors Funeral Insurance
Service Review
Excellent customer service!
Vicki Murphy - 2 years ago
Great phone manner informed about everything I needed...
Seniors Funeral Insurance
Product Review
Exactly what we were looking for.
Service Review
Great phone manner informed about everything I needed to know
Richard Dohmen - 2 years ago
Some of the questions the advisor were repetetive...
Seniors Funeral Insurance
Product Review
as above customer service could have answered just a bit quicker
Service Review
some of the questions the advisor were repetetive asked me for information 3 times and read the disclosure 2 plus it a good 5 to 10 minutes for customer service to answer
Trusted Customer - 2 years ago
An exceptional experience end to end. Ashton...
Seniors Funeral Insurance
Product Review
Apart from the disappointment of the stand down period of 12 for months, other than accidental death, cover an overall good product with benefits to suit my situation.
Service Review
An exceptional experience end to end. Ashton understood what I was looking for and asking. His approach was professional and explained product options, benefits, premiums and was happy to work with me on pricing. The young lady I spoke to finalise my funeral cover was also exceptionally professional and explained everything in detail again when I changed my mind from my original request. Nothing these to employees demonstrated seemed too much and one could hear in their voices their desire to understand one's requirement and need. An absolute 100% experience.
Diane Kauvalu - 2 years ago
Very helpful and explained everything so clearly, we...
Seniors Funeral Insurance
Product Review
So easy to understand and straight and honest, so helpful in choosing the write plan for use,
Service Review
Very helpful and explained everything so clearly, we were so happy that we have decided to cover ourselves and we know that our children will have no worries in the future
Dianne Armstrong - 2 years ago
Its the long reading of the legal stuff that you then...
Seniors Funeral Insurance
Product Review
om a par with others I checked
Service Review
Its the long reading of the legal stuff that you then have to say y/n to and after many minutes who remembers the start
Enrique - 2 years ago
Every thing was to perfection.. The person thatt took...
Seniors Funeral Insurance
Product Review
All good and meets my needs perfectly.
Service Review
Every thing was to perfection.. The person thatt took my initial enquiry and follow ed through at every stage of the buying process.. was: highly professional, as answering all my questions without any hesitation. Obviously, she had great knowledge of the product, extremely dedicated to providing an excellent customer experience and service. All details were explained, in a way that I understood immediately.. The follow up by email option to simply click on the call back request box when ready to discuss the policy and confirm that I indeed I did want to purchase it. Was surburb in that she called me back within 2 minutes!!! I have noted this sales feature and will be definitely implementing it my company which is in development. One could sense her smile, hear her professional and light hearted humourous voice. All this added up to be one of the best purchasing experiences I have ever had. She was delightful in every way and at every time of contact. Her communication skills were outstanding!!! I shall never expect the same level of service again because it was and is so rare. Thank you and I wish all the best for her and the Seniors team. Kind regards Michael Bartram, God's peace. .
Trusted Customer - 2 years ago
The lady Jane was her name she explained the insurance...
Seniors Funeral Insurance
Product Review
Because I signed up and everything was explained very well.
Service Review
The lady Jane was her name she explained the insurance very well to me and yes we will definitely use this service again.
Trusted Customer - 2 years ago
Very clear and concise information on our future...
Seniors Funeral Insurance
Product Review
Excellent customer service.
Service Review
Very clear and concise information on our future policy.
Judy Hogg - 2 years ago
Got back to me very promptly and were very happy to...
Seniors Funeral Insurance
Product Review
Exactly what I was wanted
Service Review
Got back to me very promptly and were very happy to answer questions
Trusted Customer - 2 years ago
The customer service representative I had was AMAZING!...
Seniors Funeral Insurance
Product Review
Worthwhile for the purpose and intention .. very helpful and super convenient service option
Service Review
The customer service representative I had was AMAZING! They were patient, friendly, empathetic, genuine and very knowledgeable. I felt like I was their only customer for the entire day and did not feel rushed or insignificant. The best CSA I have had in a long time .. well done Aidan!
James Sydney Worboys - 2 years ago
Nothing was tò much trouble, everything was explained...
Seniors Funeral Insurance
Service Review
Nothing was tò much trouble, everything was explained in great detail
Trusted Customer - 3 years ago
Very good experience was told everything in
Seniors Funeral Insurance
Service Review
Very good experience was told everything in
Peter Harris - 3 years ago
Lady was very helpful and very patient.
Seniors Funeral Insurance
Service Review
Lady was very helpful and very patient.
Peyton Tell - 3 years ago
Heidi was very friendly and helpful. She made it easy...
Seniors Funeral Insurance
Service Review
Heidi was very friendly and helpful. She made it easy to understand and I felt confident that I had made the right decision for me. Thank you
Trusted Customer - 3 years ago
The lady I spoke to on the ph was really lovely giving...
Seniors Funeral Insurance
Service Review
The lady I spoke to on the ph was really lovely giving us several options to choose from. We settled ultimately on the one for us that was affordable at present.
Trusted Customer - 3 years ago
Heidi was empathic and respected the situation I was...
Seniors Funeral Insurance
Service Review
Heidi was empathic and respected the situation I was in and managed the conversation well and professionally. She provided the best service to myself and my mother.
Natasha Nuku - 3 years ago
Very Professional, I Understood Every Word n...
Seniors Funeral Insurance
Service Review
Very Professional, I Understood Every Word n Affordable I Am Putting Partner Into This As Well n I Recommend Other People In My Family As Well Thank You All 👍😊
Christine Murray - 3 years ago
My husband and I bought funeral inxurance online. The...
Seniors Funeral Insurance
Service Review
My husband and I bought funeral inxurance online. The lady we talked to was very patient and caring as questions were asked.
Trusted Customer - 3 years ago
Excellent customer service and very polite about...
Seniors Funeral Insurance
Service Review
Excellent customer service and very polite about explaining the policy to me.
Annette Thrush - 3 years ago
Very understanding and polite
Seniors Funeral Insurance
Service Review
Very understanding and polite
Maria Tangaroa - 3 years ago
Great service no over selling, Jane let us know all we...
Seniors Funeral Insurance
Service Review
great service no over selling, Jane let us know all we needed to know.
Trusted Customer - 3 years ago
Great rapport delivery of information was easy to...
Seniors Funeral Insurance
Service Review
Great rapport delivery of information was easy to understand. Professional and friendly manner whilst answering my queries. Very satisfied with customer service experience and pleased with recommendations and options offered
June Te Kani - 3 years ago
Very informative and clear
Seniors Funeral Insurance
Service Review
very informative and clear
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The person I spoke too made sure I understood the details of the insurance I was purchasing
Peta Reo - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Work with what I could afford
Carol Sheldon - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Simple language. no pressure to buy
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Haven't quite finished reviewing paperwork but so far very clear and concise. Will be considering insurance overnight and decide tomorrow whether we can budget for including this.
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Looking for cover at an affordable price , this cover meets this requirement
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Very good policy, I am happy knowing I am leaving my children with the security of not having a debt concerning my funeral...so happy with my purchase.
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I was made to feel it was the right option for me and affordable given my circumstances
Debra Smith - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Happy with product and info given
Michael Matete - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Great, been looking at this for a few years now, happy for peace of mind
Clive Cameron - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I found them to be very informative to customers
Sharon Anne Pickford - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Expertise of Service explanation in detailing policy. Can add on to policy when financial ability allows. Was hesitant but Christina alleviated my anxiety by explaining entailment of olicies step by step
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The product fit my needs, and desires.
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