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Trusted Customer - 11 months ago

Kapai and all good!

Seniors Life Insurance

Product Review

I had an extremely positive interaction with NZ SENIORS rep Jack, who was really quite helpful, re: the Life Insurance Coverage Policy of $60k, that I decided to go with, and the premiums I would be committed to paying on a fortnightly basis, which would be debited from my ANZ Bank Visa Debit Card, in order to keep the Policy active, Jack also raised the issue of the first premium payment of $73.91 thus being due on Friday 28th November, 2025, and that I would still be covered by the Policy up until that date, even though I hadn't paid the premium yet. So yes, well advised and informed by Jack. I do believe you may need to be more open as far as, say the fact that Pinnacle are underwriters of both NZ SENIORS, One Choice and probably others; because if I'm open with providing all my personal details to you guys, then it is absolutely imperative that your company's Policy reflects that fact in real time! Other than that one minor glitch which is not Jack's fault, but likely a reflection of Policy which requires tweaking re: the open transparency dynamic to its new customers, I'm all good to go, and now I am happy to be a NZ SENIORS customer. Kapai, Tu Meke e Kia Manuia!

Service Review

Kapai and all good!


Rated: 4 out of 5

Trusted Customer - 11 months ago

Refer previous comment

Seniors Life Insurance

Product Review

The consultant who answered my query was able to build a good rapport when I discussed the policy. The premiums for what I want look good though I believe this is tied to the policy terminating at age 85. Further, I understand premiums are reviewed annually but I've been stung badly in the past with other insurers and their premiums jumping huge amounts annually. So I'm somewhat still weary in this regard.

Service Review

Refer previous comment


Rated: 4 out of 5

Trusted Customer - 11 months ago

Fantastic service

Seniors Life Insurance

Product Review

The service was impeccable. The consultant is very knowledgeable, friendly. She answered all my questions.

Service Review

Fantastic service


Rated: 5 out of 5

Trusted Customer - 11 months ago

Service was excellent especially someone like me who...

Seniors Life Insurance

Product Review

Very friendly the person I dealt with explained in simple language that was easy to understand the whole experience was simple I'd definitely wouldn't hesitate in recommending seniors insurance.

Service Review

Service was excellent especially someone like me who is old school I like sitting down face to face your rep made the experience enjoyable..


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Lovely staff members with reasonable rates


Rated: 5 out of 5

Trusted Customer - 11 months ago

Asking questions 🤔 😏 🙄 making our relationship...

Seniors Life Insurance

Product Review

Okay understand I've been busy and your been timely regarding funeral in death insurance just perfect timing thank you for the service Brett Mccollum

Service Review

Asking questions 🤔 😏 🙄 making our relationship working people's time and enjoying Thie fruitful this lifestyle wishing better life


Rated: 5 out of 5

Trusted Customer - 11 months ago

Excellent and very helpful

Seniors Life Insurance

Product Review

I'm happy with my purchase I just hope it's enough too cover things financially

Service Review

Excellent and very helpful


Rated: 5 out of 5

Trusted Customer - 11 months ago

Excellent!!

Seniors Life Insurance

Product Review

Good service!!

Service Review

Excellent!!


Rated: 5 out of 5

David Cowan - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Absolutely 💯% magnificent service guys,THANK YOU ALL 🤗☺️


Rated: 5 out of 5

Trusted Customer - 11 months ago

See above comments

Seniors Life Insurance

Product Review

I think that the amount is enough to cover costs and then some left over to help other costs. The chap was great, although from time to time I couldn't understand what he had said.

Service Review

See above comments


Rated: 5 out of 5

Paul Mundt - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Easy explain and good value


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Very good and friendly. Keep up the good work. Thank you very much. Sorry, English is my second language


Rated: 5 out of 5

Trusted Customer - 3 years ago

Service was very good, I only give 4 stars because I...

Seniors Term Life Insurance

Service Review

Service was very good, I only give 4 stars because I just start today.


Rated: 4 out of 5

James Mitchell - 3 years ago

Your officer was a delight to deal with. most...

Seniors Term Life Insurance

Service Review

your officer was a delight to deal with. most proficient and helpful


Rated: 5 out of 5

Trusted Customer - 3 years ago

Super fast service Highly professional Highly expert...

Seniors Term Life Insurance

Service Review

Super fast service Highly professional Highly expert Understandable and clear Excellent customer service with Lupe, and the rest of your team who help me through with my application..


Rated: 5 out of 5

Marlene Catherine Lamb - 3 years ago

Excellent service. Very helpful and knowledgeable lady

Seniors Term Life Insurance

Service Review

Excellent service. Very helpful and knowledgeable lady


Rated: 5 out of 5

Judith Mary Penney - 3 years ago

My representative was genuinely friendly and even...

Seniors Term Life Insurance

Service Review

My representative was genuinely friendly and even though most of the conversation was from a script, she made it personal. She paid attention and got my details correct.


Rated: 5 out of 5

Kenneth Edward Pillay - 3 years ago

The lady I spoke was Jane who was just great with all...

Seniors Term Life Insurance

Service Review

The lady I spoke was Jane who was just great with all the information she gave me.


Rated: 5 out of 5

Trusted Customer - 3 years ago

Very informative and easy to understand.

Seniors Term Life Insurance

Service Review

Very informative and easy to understand.


Rated: 4 out of 5

Leslie Jeyapalan Ayathuray - 3 years ago

Good Service well informed about product.

Seniors Term Life Insurance

Service Review

Good Service well informed about product.


Rated: 4 out of 5

Trusted Customer - 3 years ago

Call was during work time and took too long.

Seniors Term Life Insurance

Service Review

Call was during work time and took too long.


Rated: 3 out of 5

Eileen Mcivor - 3 years ago

The customer service spoke so fast reading out the...

Seniors Term Life Insurance

Service Review

The customer service spoke so fast reading out the declaration it's a good thing a copy gets sent out in the mail. How would an elderly person take that in?


Rated: 4 out of 5

Marie Roberts - 3 years ago

Excellent service very happy with my second

Seniors Term Life Insurance

Service Review

Excellent service very happy with my second


Rated: 5 out of 5

Jerry Douglas - 3 years ago

Easy to arrange

Seniors Term Life Insurance

Service Review

Easy to arrange


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

I had an extremely positive interaction with NZ SENIORS rep Jack, who was really quite helpful, re: the Life Insurance Coverage Policy of $60k, that I decided to go with, and the premiums I would be committed to paying on a fortnightly basis, which would be debited from my ANZ Bank Visa Debit Card, in order to keep the Policy active, Jack also raised the issue of the first premium payment of $73.91 thus being due on Friday 28th November, 2025, and that I would still be covered by the Policy up until that date, even though I hadn't paid the premium yet. So yes, well advised and informed by Jack. I do believe you may need to be more open as far as, say the fact that Pinnacle are underwriters of both NZ SENIORS, One Choice and probably others; because if I'm open with providing all my personal details to you guys, then it is absolutely imperative that your company's Policy reflects that fact in real time! Other than that one minor glitch which is not Jack's fault, but likely a reflection of Policy which requires tweaking re: the open transparency dynamic to its new customers, I'm all good to go, and now I am happy to be a NZ SENIORS customer. Kapai, Tu Meke e Kia Manuia!


Rated: 4 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

The consultant who answered my query was able to build a good rapport when I discussed the policy. The premiums for what I want look good though I believe this is tied to the policy terminating at age 85. Further, I understand premiums are reviewed annually but I've been stung badly in the past with other insurers and their premiums jumping huge amounts annually. So I'm somewhat still weary in this regard.


Rated: 4 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

The service was impeccable. The consultant is very knowledgeable, friendly. She answered all my questions.


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Very friendly the person I dealt with explained in simple language that was easy to understand the whole experience was simple I'd definitely wouldn't hesitate in recommending seniors insurance.


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Lovely staff members with reasonable rates


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Okay understand I've been busy and your been timely regarding funeral in death insurance just perfect timing thank you for the service Brett Mccollum


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

I'm happy with my purchase I just hope it's enough too cover things financially


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Good service!!


Rated: 5 out of 5

David Cowan - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Absolutely 💯% magnificent service guys,THANK YOU ALL 🤗☺️


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

I think that the amount is enough to cover costs and then some left over to help other costs. The chap was great, although from time to time I couldn't understand what he had said.


Rated: 5 out of 5

Paul Mundt - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Easy explain and good value


Rated: 5 out of 5

Trusted Customer - 11 months ago

Seniors Life Insurance

Seniors Life Insurance

Product Review

Very good and friendly. Keep up the good work. Thank you very much. Sorry, English is my second language


Rated: 5 out of 5

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