%
- Over all Percentage 94
- empty 8
Rated /5 from 231621412001 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,3162,1412,001 customer reviews.
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Reviews
757-768 of 2316 reviews
757-768 of 2141 reviews
757-768 of 2001 reviews
Richard Dohmen - 2 years ago
Some of the questions the advisor were repetetive...
Seniors Funeral Insurance
Product Review
as above customer service could have answered just a bit quicker
Service Review
some of the questions the advisor were repetetive asked me for information 3 times and read the disclosure 2 plus it a good 5 to 10 minutes for customer service to answer
Trusted Customer - 2 years ago
An exceptional experience end to end. Ashton...
Seniors Funeral Insurance
Product Review
Apart from the disappointment of the stand down period of 12 for months, other than accidental death, cover an overall good product with benefits to suit my situation.
Service Review
An exceptional experience end to end. Ashton understood what I was looking for and asking. His approach was professional and explained product options, benefits, premiums and was happy to work with me on pricing. The young lady I spoke to finalise my funeral cover was also exceptionally professional and explained everything in detail again when I changed my mind from my original request. Nothing these to employees demonstrated seemed too much and one could hear in their voices their desire to understand one's requirement and need. An absolute 100% experience.
Diane Kauvalu - 2 years ago
Very helpful and explained everything so clearly, we...
Seniors Funeral Insurance
Product Review
So easy to understand and straight and honest, so helpful in choosing the write plan for use,
Service Review
Very helpful and explained everything so clearly, we were so happy that we have decided to cover ourselves and we know that our children will have no worries in the future
Kenneth Edward Pillay - 2 years ago
The lady I spoke was Jane who was just great with all...
Seniors Term Life Insurance
Product Review
The cost of Insurance for a senior person is a bit on the expensive side.
Service Review
The lady I spoke was Jane who was just great with all the information she gave me.
Dianne Armstrong - 2 years ago
Its the long reading of the legal stuff that you then...
Seniors Funeral Insurance
Product Review
om a par with others I checked
Service Review
Its the long reading of the legal stuff that you then have to say y/n to and after many minutes who remembers the start
Trusted Customer - 2 years ago
Very informative and easy to understand.
Seniors Term Life Insurance
Product Review
The premiums are very high.
Service Review
Very informative and easy to understand.
Enrique - 2 years ago
Every thing was to perfection.. The person thatt took...
Seniors Funeral Insurance
Product Review
All good and meets my needs perfectly.
Service Review
Every thing was to perfection.. The person thatt took my initial enquiry and follow ed through at every stage of the buying process.. was: highly professional, as answering all my questions without any hesitation. Obviously, she had great knowledge of the product, extremely dedicated to providing an excellent customer experience and service. All details were explained, in a way that I understood immediately.. The follow up by email option to simply click on the call back request box when ready to discuss the policy and confirm that I indeed I did want to purchase it. Was surburb in that she called me back within 2 minutes!!! I have noted this sales feature and will be definitely implementing it my company which is in development. One could sense her smile, hear her professional and light hearted humourous voice. All this added up to be one of the best purchasing experiences I have ever had. She was delightful in every way and at every time of contact. Her communication skills were outstanding!!! I shall never expect the same level of service again because it was and is so rare. Thank you and I wish all the best for her and the Seniors team. Kind regards Michael Bartram, God's peace. .
Leslie Jeyapalan Ayathuray - 2 years ago
Good Service well informed about product.
Seniors Term Life Insurance
Product Review
Good product and well managed.
Service Review
Good Service well informed about product.
Trusted Customer - 2 years ago
The lady Jane was her name she explained the insurance...
Seniors Funeral Insurance
Product Review
Because I signed up and everything was explained very well.
Service Review
The lady Jane was her name she explained the insurance very well to me and yes we will definitely use this service again.
Trusted Customer - 2 years ago
Very clear and concise information on our future...
Seniors Funeral Insurance
Product Review
Excellent customer service.
Service Review
Very clear and concise information on our future policy.
Judy Hogg - 2 years ago
Got back to me very promptly and were very happy to...
Seniors Funeral Insurance
Product Review
Exactly what I was wanted
Service Review
Got back to me very promptly and were very happy to answer questions
Trusted Customer - 2 years ago
Call was during work time and took too long.
Seniors Term Life Insurance
Service Review
Call was during work time and took too long.
Iakopo Ieriko - 3 years ago
Yes great service
Seniors Funeral Insurance
Service Review
yes great service
Heather Joy Kennedy - 3 years ago
The person on the phone was well informed, polite and...
Seniors Funeral Insurance
Service Review
The person on the phone was well informed, polite and helpful
Victor Lewis - 3 years ago
Very polite easy to understand friendly and helpful
Seniors Funeral Insurance
Service Review
Very polite easy to understand friendly and helpful
Trusted Customer - 3 years ago
Great customer service and the lady I spoke to was...
Seniors Funeral Insurance
Service Review
Great customer service and the lady I spoke to was excellent.
Trusted Customer - 3 years ago
Friendly welcoming staff
Seniors Term Life Insurance
Service Review
Friendly welcoming staff
Trusted Customer - 3 years ago
The whole process was easy to understand. The customer...
Seniors Funeral Insurance
Service Review
The whole process was easy to understand. The customer service representative, her name was Jonavee( I apologise if I have misspelt her name), was polite and precise in her presentation so that if I didn't understand she would stop and answer any questions I had. But I didn't. It was very clear and concise. The conversation became easier and all information given was double checked and confirmed. So I signed up.
Hassan Moosbally - 3 years ago
Very quick service
Seniors Funeral Insurance
Service Review
Very quick service
Trusted Customer - 3 years ago
Francis was very professional, friendly and happy to...
Seniors Funeral Insurance
Service Review
Francis was very professional, friendly and happy to answer queries I had. The timing of the call was also excellent and didn't mind repeating herself. She also came across with a happy attitude and knowledgeable about the product.
Trusted Customer - 3 years ago
Easy to understand insurance taken on behalf of my...
Seniors Funeral Insurance
Service Review
Easy to understand insurance taken on behalf of my father who has dementia. Enjoyed the telephone conversation
Trusted Customer - 3 years ago
Well presented. Nice lady I spoke too. Everything was...
Seniors Funeral Insurance
Service Review
Well presented. Nice lady I spoke too. Everything was made clear.
Trusted Customer - 3 years ago
Good communication and seems like good value for...
Seniors Funeral Insurance
Service Review
Good communication and seems like good value for money. Particularly like that premiums will not increase over time.
Marlene Winchester - 3 years ago
Brilliant service from the contact in Australia,...
Seniors Funeral Insurance
Service Review
Brilliant service from the contact in Australia, totally friendly and professional. 👍
Sheryl Mccarthy - 2 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
Awesome coverage from a knowledgeable advisor
Trusted Customer - 2 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
A bit expensive for the cover amount
Michael Ridderhof - 2 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
I did not purchase anything
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I'm happy with what I was quoted with and also very happy that it was affordable for my partner and myself.
John Barry Mccreedy - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Have no thoughts really. I required funeral insurance and after looking around, settled on this one
Bridget Rukuwai - 2 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
Because I could afford much at this stage and the young man was very understanding
Trusted Customer - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The person I spoke too made sure I understood the details of the insurance I was purchasing
Peta Reo - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Work with what I could afford
Carol Sheldon - 2 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Simple language. no pressure to buy
Trusted Customer - 2 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
i believe i have purchased a good product
Ielome Alo - 2 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
this is because the more cover I want, the expensive it is, would like to see premiums come down, because most people can not afford to take out Life Insurance.
Anthony Shields - 2 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
Everything I requested was done in a timely manner, an done with clear communication thank you
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