%
- Over all Percentage 94
- empty 8
Rated /5 from 244521492168 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,4452,1492,168 customer reviews.
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Reviews
1957-1968 of 2445 reviews
1957-1968 of 2149 reviews
1957-1968 of 2168 reviews
Trusted Customer - 6 years ago
Great dealing with you
Seniors Funeral Insurance
Service Review
Great dealing with you
Richard - 6 years ago
I received excellent service from Ethan. He sent out...
Seniors Funeral Insurance
Product Review
I had reviewed many policies and I liked what NZ Seniors had to offer
Service Review
I received excellent service from Ethan. He sent out the quotes then contacted me to see whether I wanted to proceed with the insurance. I actually did not get back to him straight away as I am a shift worker but when I did he was very professional and polite
Trusted Customer - 6 years ago
The service is brilliant.
Seniors Funeral Insurance
Product Review
That,when its time for me to go, my family left behind will be in peace of mind..
Service Review
The service is brilliant.
Trusted Customer - 6 years ago
Explained everything very clearly
Seniors Funeral Insurance
Product Review
Great customer service and detaik
Service Review
Explained everything very clearly
Trusted Customer - 6 years ago
Humble service
Seniors Funeral Insurance
Service Review
Humble service
Trusted Customer - 6 years ago
You offer more guarantees and cheaper premium rates...
Seniors Funeral Insurance
Service Review
You offer more guarantees and cheaper premium rates than any other insurance company I have been with for years.
Trusted Customer - 6 years ago
Service good bit I didn’t really want the policy read...
Seniors Funeral Insurance
Product Review
Great value. Good product
Service Review
Service good bit I didn't really want the policy read to me - get a proper online process
Charles Herbert Thomas Ding - 6 years ago
Good listener(s) both people I had phone dealings...
Seniors Funeral Insurance
Product Review
the prime driver for us accepting = Pinnacle underwriting it. Premiums, policy conditions and actuarial background that takes age into account all good. NZ Seniors insistence on DD instead of our preference for Auto Payment was initially a deal breaker, but the Pinnacle connection won the day. I will be making overtures to Nz seniors at a later time to help remove that intractability.
Service Review
Good listener(s) both people I had phone dealings with. Straightforward comments and questions, carefully presented to avoid ambiguity or risk of misleading. intractability on accepting Automatic payments by insisting on direct debit seems draconian,
Eric Sim - 6 years ago
Initially did not contact as agreed.
Seniors Funeral Insurance
Product Review
It meets my requirements
Service Review
Initially did not contact as agreed.
Graham Howard Smith - 6 years ago
1. Patience. They showed patience and understanding...
Seniors Funeral Insurance
Product Review
2nd to none.
Service Review
1. Patience. They showed patience and understanding while communicating with elderly. 2. People skills Treated people as human beings and not robots. 3. Listening skills. Listened to the needs of the client and offered constructive suggestions for the benefit of the client.
Clarence Jones - 6 years ago
EXCELLENT SERVICE
Seniors Funeral Insurance
Product Review
Great staff told every thing i needed to know
Service Review
EXCELLENT SERVICE
Trusted Customer - 6 years ago
Clear, professional and excellent.
Seniors Funeral Insurance
Product Review
It covered everything I wanted to know about funeral insurance, particularly the benefits.
Service Review
Clear, professional and excellent.
Helen Cholmondeley - 7 years ago
The phone contact was clear and polite, she covered...
Seniors Funeral Insurance
Service Review
The phone contact was clear and polite, she covered all the details I wanted to know and I didn't have to "push 1 0r 2" at any stage.
David Higgie - 7 years ago
They were brilliant and worked out an affordable...
Seniors Funeral Insurance
Service Review
They were brilliant and worked out an affordable product for me, within my budget and that will be easy to increase as my situation changes.
Trusted Customer - 7 years ago
The agents were very thorough and clear in terms of...
Seniors Funeral Insurance
Service Review
The agents were very thorough and clear in terms of disclosing all information that we needed to know. It just seemed a bit overkill as they told me "all calls are recorded and advice is general in nature and may not be suitable for your individual's needs" or whatever like 7 times in the conversation. I know you want to cover your ***** but it just dragged the whole process out.
Trusted Customer - 7 years ago
Everything
Seniors Funeral Insurance
Service Review
Everything
Trusted Customer - 7 years ago
Quick response and very informative. The call back was...
Seniors Funeral Insurance
Service Review
Quick response and very informative. The call back was exactly when I was told it would be.
David Dawson - 7 years ago
Excellent explanation of services offered. Patience...
Seniors Funeral Insurance
Service Review
Excellent explanation of services offered. Patience and understanding of my needs.
Trusted Customer - 7 years ago
They were prompt courteous and helpful. The...
Seniors Funeral Insurance
Service Review
They were prompt courteous and helpful. The representative explained everything to me.
Trusted Customer - 7 years ago
Great service
Seniors Funeral Insurance
Service Review
Great service
Pauline Reid - 7 years ago
Heidi was amazing on the phone. Covered everything...
Seniors Funeral Insurance
Service Review
Heidi was amazing on the phone. Covered everything well.
Terence Kilburn - 7 years ago
Both times have been great people to talk...
Seniors Funeral Insurance
Service Review
both times have been great people to talk to. everything is explained,,nice and easy,,no rush to sell and get of the phone. very nice people and great funeral insurance,,thanks
Trusted Customer - 7 years ago
Excellent .. sales rep teresa was couteous,friendly...
Seniors Funeral Insurance
Service Review
excellent .. sales rep teresa was couteous,friendly and believed in the product..explained the benefits well...answered questions ..bravo kiwi from tauranga ..!!
Trusted Customer - 7 years ago
Ethan was very informative, well mannered and...
Seniors Funeral Insurance
Service Review
Ethan was very informative, well mannered and confident, he answered all our questions and most importantly was patient with my dad who has basic vocabulary and cannot hear well, we also asked for premiums to be paid fortnightly on a certain day, so in the end we chose NZ senior because of what we liked in the policy, it was just a little higher in premiums compared to the other funeral insurances but the benefits far exceed the price and is still affordable. Dad's happy I'm happy
Jan Kereopa - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
east to talk to and the fees are perfect
Kevin Cresswell - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I like the idea of the policies not increasing over the years
John Cannan - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
More services than I expected
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Can't beat it cheap and fortnightly payment
David Arnold Munyard - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Provide a service which is concise and rates well among other insurance service providers
Anthony Morland - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Excellent Customer service.👼👼
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Because that is why I thought of it.
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Great service easy to follow and set up the policy
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The lady rang me on the dot of when she said she would..was very helpful to this older woman who finds all this cstuff confusing...
Rosemary Muriel Hawkes - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
It is affordable with no hidden costs and it was made very clear this was so.
Kathryn Barker - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
They said what I could buy for the money I wanted to pay and I think it is good value
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
After shopping around for a while this certainly seems to have the best benefits although there is always the one medical question, "do you smoke?" which then adds about $10 extra onto fortnightly premium. Otherwise would have been 5 star.
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