%
- Over all Percentage 96
- empty 8
Rated /5 from 10627111024 Reviews
New Zealand Seniors Reviews
969694% of our customers are pleased with our products and services out of 1,0627111,024 customer reviews.
Authentic reviews powered by Feefo
Reviews
565-576 of 1062 reviews
565-576 of 711 reviews
565-576 of 1024 reviews
Papataia Lemalu - 9 months ago
I'm just greatful for accepting me the service was...
Seniors Life Insurance
Product Review
I
Service Review
I'm just greatful for accepting me the service was good.I .
Rangimaria Graham - 9 months ago
1, Over the phone 2, Quick and easy 3 No forms to...
Seniors Life Insurance
Product Review
1, it was done over the phone 2, did not take long 3, answered all my questions with patients 4, we got disconnected 3 times and the lady always rang me back or she was given a message to ring me. 5, She made sure I understood everything about the policy 6 took care of everything to do with the policy
Service Review
1, Over the phone 2, Quick and easy 3 No forms to fill in just over the phone 4, No wait time 5, Setting up Direct debit over phone 6, No Hassle
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
Thank you for making this journey an easy process, user friendly and understable, it's so hard these days to understand what people are saying as there english is probably there second language and always speaking to fast... I'm sure I'm not the only one who fears I'm getting scammed because I can't understand what's being said BUT you're team and follow up call we're OUTSTANDING calm and polite so I do appreciate the effort it takes to help me get things done.
Brent Wills - 9 months ago
Acceptable
Seniors Life Insurance
Product Review
The service we negotiated was suitable for my needs .
Service Review
Acceptable
Salochanna Krishnan - 9 months ago
The service charged me to leave an existing insurance...
Seniors Life Insurance
Product Review
Beautifully explained
Service Review
The service charged me to leave an existing insurance and join this one Clear and direct what I can achieve from this insurance The price was suitable Not too much or too less
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
The sales assistant was very friendly and professional. I'm happy with the structure of the policy and the funeral plan, and it fits Nicely with my budget.
Michael Jenkins - 9 months ago
Fantastic, left feeling satisfied.
Seniors Life Insurance
Product Review
I have had a complete, full,detailed experience in setting up my insurance. Easy to understand, I was very happy with the service I had. I cannot remember the lady who I spoke with? I was very happy with her ,lovely person, easy to speak with, easy to understand, I was left happy. Thank you great team ,definitely will recommend to others,...
Service Review
Fantastic, left feeling satisfied.
Trusted Customer - 9 months ago
Very good service 👏 👍 service very efficient and...
Seniors Life Insurance
Product Review
Service Review
Very good service 👏 👍 service very efficient and easy to understand. The lady was very helpful and clarity was good
Trusted Customer - 9 months ago
Dealt with effiently with a personal touch. Such a...
Seniors Life Insurance
Product Review
Liam - your rep was very patient, clear speaking and clarified any questions I had. He applied a very personal touch to the whole procedure without being pushy or impatient. I really appreciated this and I'm sure many others have felt the same.
Service Review
Dealt with effiently with a personal touch. Such a relief to have sought ed this for any family concerns in my future.
Trusted Customer - 9 months ago
Kapai and all good!
Seniors Life Insurance
Product Review
I had an extremely positive interaction with NZ SENIORS rep Jack, who was really quite helpful, re: the Life Insurance Coverage Policy of $60k, that I decided to go with, and the premiums I would be committed to paying on a fortnightly basis, which would be debited from my ANZ Bank Visa Debit Card, in order to keep the Policy active, Jack also raised the issue of the first premium payment of $73.91 thus being due on Friday 28th November, 2025, and that I would still be covered by the Policy up until that date, even though I hadn't paid the premium yet. So yes, well advised and informed by Jack. I do believe you may need to be more open as far as, say the fact that Pinnacle are underwriters of both NZ SENIORS, One Choice and probably others; because if I'm open with providing all my personal details to you guys, then it is absolutely imperative that your company's Policy reflects that fact in real time! Other than that one minor glitch which is not Jack's fault, but likely a reflection of Policy which requires tweaking re: the open transparency dynamic to its new customers, I'm all good to go, and now I am happy to be a NZ SENIORS customer. Kapai, Tu Meke e Kia Manuia!
Service Review
Kapai and all good!
Trusted Customer - 9 months ago
Refer previous comment
Seniors Life Insurance
Product Review
The consultant who answered my query was able to build a good rapport when I discussed the policy. The premiums for what I want look good though I believe this is tied to the policy terminating at age 85. Further, I understand premiums are reviewed annually but I've been stung badly in the past with other insurers and their premiums jumping huge amounts annually. So I'm somewhat still weary in this regard.
Service Review
Refer previous comment
Trusted Customer - 9 months ago
Fantastic service
Seniors Life Insurance
Product Review
The service was impeccable. The consultant is very knowledgeable, friendly. She answered all my questions.
Service Review
Fantastic service
Trusted Customer - 3 years ago
Very helpful right from the word go, David explained...
Seniors Term Life Insurance
Service Review
Very helpful right from the word go, David explained it so perfectly, so I could understand the policy, and had the chance to ask questions at any point.
Patricia Goodley - 3 years ago
I thought it was really good. The questions were very...
Seniors Term Life Insurance
Service Review
I thought it was really good. The questions were very simple to answer so you weren't feeling overwhelmed.
Thomas Arthur Read - 3 years ago
The lady I spoke to went out of her way to ensure that...
Seniors Term Life Insurance
Service Review
The lady I spoke to went out of her way to ensure that everything I asked for was found
Trusted Customer - 3 years ago
I spoke to a person yesterday, she was very helpful...
Seniors Term Life Insurance
Service Review
I spoke to a person yesterday, she was very helpful and polite, I asked her name, I thanked her, and everything was explained to me and even when I needed her to simplify something that I could not understand, she would explain it to where I could understand fully.
Trusted Customer - 3 years ago
Friendly, knowledgeable and helpful.
Seniors Term Life Insurance
Service Review
Friendly, knowledgeable and helpful.
Stephen Morgan - 3 years ago
Information was provided & understanding, service was...
Seniors Term Life Insurance
Service Review
Information was provided & understanding, service was very prompt for the quote and didn't muck around to email forms, very happy.
Charmaine Taipeti - 3 years ago
Excellent and professional
Seniors Term Life Insurance
Service Review
Excellent and professional
Trusted Customer - 3 years ago
Very fast and awesome customer service. She makes...
Seniors Term Life Insurance
Service Review
Very fast and awesome customer service. She makes everything easy and well explained
Derek Priest - 3 years ago
Everything nicely explained
Seniors Term Life Insurance
Service Review
Everything nicely explained
Dina Beale - 3 years ago
Great costumer service.
Seniors Term Life Insurance
Service Review
Great costumer service.
Kevin Claude Welson - 3 years ago
Very good customer service and very informative
Seniors Term Life Insurance
Service Review
Very good customer service and very informative
Trusted Customer - 3 years ago
Good . No name given
Seniors Term Life Insurance
Service Review
Good . No name given
Papataia Lemalu - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
I
Rangimaria Graham - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
1, it was done over the phone 2, did not take long 3, answered all my questions with patients 4, we got disconnected 3 times and the lady always rang me back or she was given a message to ring me. 5, She made sure I understood everything about the policy 6 took care of everything to do with the policy
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
Thank you for making this journey an easy process, user friendly and understable, it's so hard these days to understand what people are saying as there english is probably there second language and always speaking to fast... I'm sure I'm not the only one who fears I'm getting scammed because I can't understand what's being said BUT you're team and follow up call we're OUTSTANDING calm and polite so I do appreciate the effort it takes to help me get things done.
Brent Wills - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
The service we negotiated was suitable for my needs .
Salochanna Krishnan - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
Beautifully explained
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
The sales assistant was very friendly and professional. I'm happy with the structure of the policy and the funeral plan, and it fits Nicely with my budget.
Michael Jenkins - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
I have had a complete, full,detailed experience in setting up my insurance. Easy to understand, I was very happy with the service I had. I cannot remember the lady who I spoke with? I was very happy with her ,lovely person, easy to speak with, easy to understand, I was left happy. Thank you great team ,definitely will recommend to others,...
Trusted Customer - 9 months ago
Seniors Life Insurance
Product Review
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
Liam - your rep was very patient, clear speaking and clarified any questions I had. He applied a very personal touch to the whole procedure without being pushy or impatient. I really appreciated this and I'm sure many others have felt the same.
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
I had an extremely positive interaction with NZ SENIORS rep Jack, who was really quite helpful, re: the Life Insurance Coverage Policy of $60k, that I decided to go with, and the premiums I would be committed to paying on a fortnightly basis, which would be debited from my ANZ Bank Visa Debit Card, in order to keep the Policy active, Jack also raised the issue of the first premium payment of $73.91 thus being due on Friday 28th November, 2025, and that I would still be covered by the Policy up until that date, even though I hadn't paid the premium yet. So yes, well advised and informed by Jack. I do believe you may need to be more open as far as, say the fact that Pinnacle are underwriters of both NZ SENIORS, One Choice and probably others; because if I'm open with providing all my personal details to you guys, then it is absolutely imperative that your company's Policy reflects that fact in real time! Other than that one minor glitch which is not Jack's fault, but likely a reflection of Policy which requires tweaking re: the open transparency dynamic to its new customers, I'm all good to go, and now I am happy to be a NZ SENIORS customer. Kapai, Tu Meke e Kia Manuia!
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
The consultant who answered my query was able to build a good rapport when I discussed the policy. The premiums for what I want look good though I believe this is tied to the policy terminating at age 85. Further, I understand premiums are reviewed annually but I've been stung badly in the past with other insurers and their premiums jumping huge amounts annually. So I'm somewhat still weary in this regard.
Trusted Customer - 9 months ago
Seniors Life Insurance
Seniors Life Insurance
Product Review
The service was impeccable. The consultant is very knowledgeable, friendly. She answered all my questions.
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