%
- Over all Percentage 94
- empty 8
Rated /5 from 249022422174 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,4902,2422,174 customer reviews.
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Reviews
2041-2052 of 2490 reviews
2041-2052 of 2242 reviews
2041-2052 of 2174 reviews
Sulita Valaau - 6 years ago
Knowledgeable and well explained of everything.
Seniors Funeral Insurance
Product Review
Great benefits and they value their customers. Teresa explained everything well and in simple English which was easy for me to understand. She treated me with respect and not just a number. Love dealing with her and I'll recommend this insurance to my family and friends because of the way I was treated- great customer service Teresa
Service Review
Knowledgeable and well explained of everything.
Helen Magdalene Grimshaw - 6 years ago
Very good service, the customer service lady gave me...
Seniors Funeral Insurance
Product Review
sounds like a very good deal. I just hope I can keep these payments up.
Service Review
very good service, the customer service lady gave me all the information i needed to make a comfortable decision. Thank you Helen Grimshaw
Trusted Customer - 6 years ago
Persistent if nothing else
Seniors Funeral Insurance
Service Review
Persistent if nothing else
Lindsey Robbins - 6 years ago
Accuracy
Seniors Funeral Insurance
Product Review
accuracy
Service Review
accuracy
Trusted Customer - 6 years ago
The consultant who dealt with my enquiry ws efficient,...
Seniors Funeral Insurance
Product Review
Compared to other prioviders this one proved to be the best for me. Other providers only covers for accident for 24 months whereas this covers for 12.
Service Review
The consultant who dealt with my enquiry ws efficient, knowledgeable and very thorough. Any questions I had he was able to answer immediately.
Gabriel Maraea Ham - 6 years ago
I would say the. Ease of charting it wasn't just like...
Seniors Funeral Insurance
Product Review
Value For
Service Review
I would say the. Ease of charting it wasn't just like ,a salesperson trying to sell a product,friendliness & warmth is what we all look for when speaking to someone for the first time,plus being knowledgeable about what they are selling is always the icing on the cake
Morehu Beau Rangiwai - 6 years ago
Simple to follow . Clear and concise to the point....
Seniors Funeral Insurance
Service Review
Simple to follow . Clear and concise to the point. Repiditive understanding. Follow through till client is.sure and happy.and understands procedures what the insurance provides. Excellent communication. Highly skilled in people management. Truly satisfied with explanations. A credit.to have spoken to the right well trained.person.
Trusted Customer - 6 years ago
Good service
Seniors Funeral Insurance
Product Review
Good
Service Review
Good service
Trusted Customer - 6 years ago
Good service. Lovely customer service lady. Very...
Seniors Funeral Insurance
Product Review
All good
Service Review
Good service. Lovely customer service lady. Very professionsl
Faiaga Sekai - 6 years ago
My name is CJ, I helped put this in place for my...
Seniors Funeral Insurance
Service Review
My name is CJ, I helped put this in place for my mother Faiaga. The person my mother and I dealt with is Teresa; she is very empathetic and very knowledgeable. I really liked how in the initial call she could relate to the "island" way and the mentality of losing a loved one, which made the conversation easier to have. Very patient with my mother and I; English is her 2nd language and with the use of a interpreter, really understood and liked the policy and it gave us peace of mind. Teresa is awesome! Also, very very very prompt! An enquiry was initiated through the website, and within 10min someone called me back! Super efficient!! Just one bit of feedback; it would be more convenient if the company had an interpreting service or staff that could translate instead of using a 3rd party. Although I had to pay to use an interpreting service, it was still necessary to have something in place for my mother because its such a great policy! Thank you so much for helping us out :)
Trusted Customer - 6 years ago
Excellent service..very happy customer. I would...
Seniors Funeral Insurance
Service Review
Excellent service..very happy customer. I would recommend Fern for best customer service of the month. Saff like Fern need to be acknowledged for their good work..it shows you appreciate the work they do. Due to Ferns good customer service I would recommend Senior NZ funeral cover to family and friends..
Barbara Rikiti - 6 years ago
Very pleasant young man and explained everything in...
Seniors Funeral Insurance
Product Review
Very happy with the young man who explained everything in plain English
Service Review
Very pleasant young man and explained everything in terms I could understand
Trusted Customer - 6 years ago
People on phone had Good customer service and product...
Seniors Funeral Insurance
Service Review
People on phone had Good customer service and product i wanted souds perfect for what i need
Pauline May Allen - 6 years ago
Explained in a understanding way, very pleased with...
Seniors Funeral Insurance
Service Review
Explained in a understanding way, very pleased with the service.
Fiona Gregory - 6 years ago
I just found that the customer service was friendly...
Seniors Funeral Insurance
Service Review
I just found that the customer service was friendly and helpful.
Trusted Customer - 6 years ago
Very friendly, the person I spoke with knew their...
Seniors Funeral Insurance
Service Review
Very friendly, the person I spoke with knew their product, and very efficency and fast service.
Ivan Ryniker - 6 years ago
Prompt and efficient service, all I needed.
Seniors Funeral Insurance
Service Review
Prompt and efficient service, all I needed.
Trusted Customer - 6 years ago
The service is fine. On a lot of thought about my...
Seniors Funeral Insurance
Service Review
The service is fine. On a lot of thought about my insurance with you and how it was worded to make New Zealander's think they were dealing with a New Zealand company, I have decided to cancel and take out a insurance policy with a company that is based in New Zealand.
Trusted Customer - 6 years ago
The representative I spoke to was absolutely amazing....
Seniors Funeral Insurance
Service Review
The representative I spoke to was absolutely amazing. She was well informed on all questions I presented to her.
Maryanne Matranga - 6 years ago
I would like to thank Joseph for the great customer...
Seniors Funeral Insurance
Service Review
I would like to thank Joseph for the great customer service. He explained everything clearly and patiently. He was very knowledgeable about the products that you offer and worked with me to get the best coverage that I can afford.
Maria Noor - 6 years ago
Very friendly person on the phone who answered all my...
Seniors Funeral Insurance
Service Review
Very friendly person on the phone who answered all my questions and explained everything very clearly and concisely
Helen Cholmondeley - 6 years ago
The phone contact was clear and polite, she covered...
Seniors Funeral Insurance
Service Review
The phone contact was clear and polite, she covered all the details I wanted to know and I didn't have to "push 1 0r 2" at any stage.
David Higgie - 6 years ago
They were brilliant and worked out an affordable...
Seniors Funeral Insurance
Service Review
They were brilliant and worked out an affordable product for me, within my budget and that will be easy to increase as my situation changes.
Trusted Customer - 6 years ago
The agents were very thorough and clear in terms of...
Seniors Funeral Insurance
Service Review
The agents were very thorough and clear in terms of disclosing all information that we needed to know. It just seemed a bit overkill as they told me "all calls are recorded and advice is general in nature and may not be suitable for your individual's needs" or whatever like 7 times in the conversation. I know you want to cover your ***** but it just dragged the whole process out.
Woltertine Elisabeth Twyford - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
More expensive than other companies.
Susan Chalmers - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The terms and conditions of this policy was exactly what I was looking for. Very fair and not at all exploitive. A good deal!
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Just what I wanted and great price
Peter Tupp - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Would not of brought the policy if it had not offered what we wanted
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
fair and equable given our current economy status
Susan Mori - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Great value , no problems, easy
Kathleen - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
It looks to be a very good product. I'm hoping it will make my spouse and childrens lives easier, knowing my funeral is coved
Brian Cottle - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Still waiting for the documentation to arrive
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Met the criteria I was looking for.
Steven Robertson - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Good service, yet to read the fine print
Graham Withers - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
It cover all my needs and stands up well against other companies
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The funeral cover is straight forward and simple
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