%
- Over all Percentage 94
- empty 8
Rated /5 from 198218551705 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 1,9821,8551,705 customer reviews.
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Reviews
1825-1836 of 1982 reviews
1825-1836 of 1855 reviews
0-1705 of 1705 reviews
Trusted Customer - 6 years ago
Customer service officer, was very clear and took the...
Seniors Funeral Insurance
Service Review
Customer service officer, was very clear and took the time to explain some parts of the policy.
Monty Flavell - 6 years ago
Stand down period is disappointing, Cost is expensive...
Seniors Funeral Insurance
Service Review
Stand down period is disappointing, Cost is expensive if you are old. Happy about the pay out if you die for return of all funds or the policy amount whichever is higher.
Trusted Customer - 6 years ago
They provided me with the quotes I wanted, called back...
Seniors Funeral Insurance
Service Review
They provided me with the quotes I wanted, called back when they said and made sure I understood the policy. What I was most impressed with is that they never made me feel obligated to buy. Awesome service!
Susan Chalmers - 6 years ago
Very prompt service Phone staff extremely helpful and...
Seniors Funeral Insurance
Product Review
The terms and conditions of this policy was exactly what I was looking for. Very fair and not at all exploitive. A good deal!
Service Review
Very prompt service Phone staff extremely helpful and friendly ( with one staff member I felt like an old friend by the end of the call!!)
Trusted Customer - 6 years ago
I was happy generally with the service. The young man...
Seniors Funeral Insurance
Service Review
I was happy generally with the service. The young man was pleasant and helpful with required information. I got very frustrated on my first point of contact.(no fault of the young man that I was talking to)9 I have a rural address and your system would not accept my true postal address. RD postal delivery is very specific your system needs to accept that, not just go by my postal code. Having said that my first lot of information did arrive. That did not take away from my frustration. Obviously at this point I am still waiting for my actual insurance documents to arrive. I was emailed them, but I can not down load the document. I would rather not of received it as an sttachment. But I guess that's your system. I actually requested a return phone call as my health was not good on the first day I was rung and the frustration was overwhelming. True to his word my calls were returned at the agreed time. I am very happy with the one on one service I received. I would like to thank your staff member for his polite effenciency. Made it very easy for me to make the decision of the value I wanted to take out. Giving me several quotes that I requested. He also gave me all the information clearly giving me lots of opportunities to ask any questions or for more information All the official stuff at the end was a bit mind numbing. But again probably a legal necessary. But this is so important to me not to leave my daughter with a debt when I die. So I am happy to get it sorted.
Trusted Customer - 6 years ago
Very good well explained
Seniors Funeral Insurance
Service Review
very good well explained
Trusted Customer - 6 years ago
Yes very helpful and explained things well. Product...
Seniors Funeral Insurance
Product Review
Just what I wanted and great price
Service Review
Yes very helpful and explained things well. Product exactly what I'm looking for and good price
Peter Tupp - 6 years ago
They called very quickly and gave a very good run down...
Seniors Funeral Insurance
Product Review
Would not of brought the policy if it had not offered what we wanted
Service Review
They called very quickly and gave a very good run down about the service. Joseph was very good explaining what it is all about.
Trusted Customer - 6 years ago
Very informative and provided honest answers to queries
Seniors Funeral Insurance
Product Review
fair and equable given our current economy status
Service Review
very informative and provided honest answers to queries
Susan Mori - 6 years ago
The person on the phone was lovely, and very helpful....
Seniors Funeral Insurance
Product Review
Great value , no problems, easy
Service Review
The person on the phone was lovely, and very helpful. The prices are great.
Kathleen - 6 years ago
I found the NZS Rep very good. He explained everything...
Seniors Funeral Insurance
Product Review
It looks to be a very good product. I'm hoping it will make my spouse and childrens lives easier, knowing my funeral is coved
Service Review
I found the NZS Rep very good. He explained everything very clearly. Also my questions were answered very well. I liked the fact that if he didn't know he sort help. I am 62yrs and found having some points emphased 3 times was not needed. However, I guess this is not always the case with many applicants being of different ages etc.
Brian Cottle - 6 years ago
Heidi The initial contact was very prompt, but I am...
Seniors Funeral Insurance
Product Review
Still waiting for the documentation to arrive
Service Review
Heidi The initial contact was very prompt, but I am still waiting for the emailed documentation to arrive Brian
Trusted Customer - 6 years ago
A very prompt response to my online enquiry....
Seniors Funeral Insurance
Service Review
A very prompt response to my online enquiry. Pleasantly surprised! My hearing is not the best but all was communicated clearly and repeated when I was not sure of my understanding. Gave comparisons of other providers. Calmed my thoughts as to what I really wanted.
Sue Lloyd - 6 years ago
Knew product well
Seniors Funeral Insurance
Service Review
Knew product well
Trusted Customer - 6 years ago
The person on the phone explained every thing clearly...
Seniors Funeral Insurance
Service Review
the person on the phone explained every thing clearly so so far so good
Shane Everitt - 6 years ago
When talking on the phone they put my needs first and...
Seniors Funeral Insurance
Service Review
when talking on the phone they put my needs first and made sure I understood what they were saying
Trusted Customer - 6 years ago
Friendly and knowledgeable, good explanation of policy...
Seniors Funeral Insurance
Service Review
Friendly and knowledgeable, good explanation of policy details.
Anne Aspinall - 6 years ago
The response to my request to call me and explain the...
Seniors Funeral Insurance
Service Review
The response to my request to call me and explain the Funeral Insurance package was quick, which I appreciated.
Maureen Bell - 6 years ago
Very punctual and professional service with clear...
Seniors Funeral Insurance
Service Review
Very punctual and professional service with clear explanations.
Godfrey Sponneck - 6 years ago
Friendly telesales people
Seniors Funeral Insurance
Service Review
Friendly telesales people
Lesley Egan - 6 years ago
The girl I spoke with was very polite helpfull and...
Seniors Funeral Insurance
Service Review
The girl I spoke with was very polite helpfull and cheerfull,explained everything very clearly. The policy sounds good although it is quite a bit more expensive to what I was paying it does have extra benefits.
Christine Renau - 6 years ago
Service was excellent, she explained clearly the whole...
Seniors Funeral Insurance
Service Review
Service was excellent, she explained clearly the whole process even rereading for me to understand the difference with the premiums etc. Awesome thank you, I would recommend your company to my friends in the work place.
Dawn Wilson - 6 years ago
The phone conversation that I had with one of their...
Seniors Funeral Insurance
Service Review
The phone conversation that I had with one of their representative was very clear, understandable, helpful and excellent phone manners. She explained every thing about the policy in how it works,and what I'm entitled to get. I'm also covered for accidental covers as well. I recommend Pinnacle Life to anyone.
Martha Gilbert - 6 years ago
The rewards are very reassuring as I am not paying...
Seniors Funeral Insurance
Service Review
The rewards are very reassuring as I am not paying for just funeral coverage. Also we loved the idea that your premiums ceased once you've reached a certain stage. And the recipients of the policy receive back or more than one may actually pay, the premiums are a higher than we pay per week but I'm prepared to give it a go. Thank you
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