%
- Over all Percentage 94
- empty 8
Rated /5 from 218019801903 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,1801,9801,903 customer reviews.
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Reviews
1825-1836 of 2180 reviews
1825-1836 of 1980 reviews
1825-1836 of 1903 reviews
Trusted Customer - 6 years ago
The service was just a,amzing, friendly, chatty, I...
Seniors Funeral Insurance
Product Review
for all of the above reasons, it was something I had been theinking of for quite sometime, and when I went to my normal insurance I was not happy with what they were offering, so this to me was a God send
Service Review
The service was just a,amzing, friendly, chatty, I mean what more could you ask for....The girl on the phone was professional about it all, and I would never even hesitate to recommend to anyone else
Trusted Customer - 6 years ago
Too quick to offer higher insurance didn’t match tv...
Seniors Funeral Insurance
Product Review
Just not 100 percent what I want a bit pricey
Service Review
Too quick to offer higher insurance didn't match tv advertising
Bernice Hide - 6 years ago
Answered my questions clearly explained
Seniors Funeral Insurance
Product Review
a good alternative to pre-paying for funeral costs at an affordable rate
Service Review
answered my questions clearly explained
Janice Newton - 6 years ago
Answered my questions that I did ask. Explained...
Seniors Funeral Insurance
Product Review
Good amount to pay for $6000 for Funeral Insurance.
Service Review
Answered my questions that I did ask. Explained everything clearly. I know what I will be paying with know extra Money being asked for later on in years to come. Very friendly young lass on the phone. NOT AT ALL PUSHY. Which is something I don't like.
Trusted Customer - 6 years ago
Yes customer service via phone excellent
Seniors Funeral Insurance
Product Review
Looks good, but early days of understanding all
Service Review
Yes customer service via phone excellent
Gary Britten - 6 years ago
Very pleasant service people. Clear info.
Seniors Funeral Insurance
Product Review
Seems like a fair price to pay.
Service Review
Very pleasant service people. Clear info.
Bruce Clarke - 6 years ago
Pleasant and helpful person on Telephone. Answered all...
Seniors Funeral Insurance
Product Review
beat other company I contacted in all areas.
Service Review
Pleasant and helpful person on Telephone. Answered all my questions fully. Would certainly be my first point of contact if any other services required.
Edith Bernadette Murray - 6 years ago
Customer Rep (Victor) friendly
Seniors Funeral Insurance
Product Review
Would have loved to have made it a higher policy but affordability prevented it
Service Review
Customer Rep (Victor) friendly
Trusted Customer - 6 years ago
I felt very comfortable with the lovely lady I was...
Seniors Funeral Insurance
Product Review
Cheaper than I thought Happy with my decision
Service Review
I felt very comfortable with the lovely lady I was talking to. She was able to answer all my questions
Val - 6 years ago
Wonderful just the best. If all your staff are so...
Seniors Funeral Insurance
Product Review
What's not to like. As the ad says 'you can't lose'
Service Review
Wonderful just the best. If all your staff are so awesome good on you HR staff for choosing the best 🤗💖🎉
Trusted Customer - 6 years ago
The consultant was polite, patient and very...
Seniors Funeral Insurance
Product Review
As stated above the experience with the consultant was excellent. The cover we purchased suited our needs, it was easy to understand and had very good benefits attached as compared to other Insurance providers. The only downside that on the website that when a customer purchased a policy there was the offer of a free 'will kit', when speaking to the consultant about it last night he advised that only applied to Australia and not New Zealand, please re-look at your website. I would really appreciate a 'will kit' as per stated on your website.
Service Review
The consultant was polite, patient and very understanding our needs. We spent over an hour on the phone and nothing was a bother to him. The consultant was not bothered by the number of questions we had. The whole experience was pleasurable.
Trusted Customer - 6 years ago
Excellent !
Seniors Funeral Insurance
Product Review
Great had a very positive experince
Service Review
Excellent !
Trusted Customer - 6 years ago
They provided me with the quotes I wanted, called back...
Seniors Funeral Insurance
Service Review
They provided me with the quotes I wanted, called back when they said and made sure I understood the policy. What I was most impressed with is that they never made me feel obligated to buy. Awesome service!
Susan Chalmers - 6 years ago
Very prompt service Phone staff extremely helpful and...
Seniors Funeral Insurance
Service Review
Very prompt service Phone staff extremely helpful and friendly ( with one staff member I felt like an old friend by the end of the call!!)
Trusted Customer - 6 years ago
I was happy generally with the service. The young man...
Seniors Funeral Insurance
Service Review
I was happy generally with the service. The young man was pleasant and helpful with required information. I got very frustrated on my first point of contact.(no fault of the young man that I was talking to)9 I have a rural address and your system would not accept my true postal address. RD postal delivery is very specific your system needs to accept that, not just go by my postal code. Having said that my first lot of information did arrive. That did not take away from my frustration. Obviously at this point I am still waiting for my actual insurance documents to arrive. I was emailed them, but I can not down load the document. I would rather not of received it as an sttachment. But I guess that's your system. I actually requested a return phone call as my health was not good on the first day I was rung and the frustration was overwhelming. True to his word my calls were returned at the agreed time. I am very happy with the one on one service I received. I would like to thank your staff member for his polite effenciency. Made it very easy for me to make the decision of the value I wanted to take out. Giving me several quotes that I requested. He also gave me all the information clearly giving me lots of opportunities to ask any questions or for more information All the official stuff at the end was a bit mind numbing. But again probably a legal necessary. But this is so important to me not to leave my daughter with a debt when I die. So I am happy to get it sorted.
Trusted Customer - 6 years ago
Very good well explained
Seniors Funeral Insurance
Service Review
very good well explained
Trusted Customer - 6 years ago
Yes very helpful and explained things well. Product...
Seniors Funeral Insurance
Service Review
Yes very helpful and explained things well. Product exactly what I'm looking for and good price
Peter Tupp - 6 years ago
They called very quickly and gave a very good run down...
Seniors Funeral Insurance
Service Review
They called very quickly and gave a very good run down about the service. Joseph was very good explaining what it is all about.
Trusted Customer - 6 years ago
Very informative and provided honest answers to queries
Seniors Funeral Insurance
Service Review
very informative and provided honest answers to queries
Susan Mori - 6 years ago
The person on the phone was lovely, and very helpful....
Seniors Funeral Insurance
Service Review
The person on the phone was lovely, and very helpful. The prices are great.
Kathleen - 6 years ago
I found the NZS Rep very good. He explained everything...
Seniors Funeral Insurance
Service Review
I found the NZS Rep very good. He explained everything very clearly. Also my questions were answered very well. I liked the fact that if he didn't know he sort help. I am 62yrs and found having some points emphased 3 times was not needed. However, I guess this is not always the case with many applicants being of different ages etc.
Brian Cottle - 6 years ago
Heidi The initial contact was very prompt, but I am...
Seniors Funeral Insurance
Service Review
Heidi The initial contact was very prompt, but I am still waiting for the emailed documentation to arrive Brian
Trusted Customer - 6 years ago
Received very good service over the phone. ...
Seniors Funeral Insurance
Service Review
Received very good service over the phone. Explanation was very thorough.
Steven Robertson - 6 years ago
Quick response to any questions. Very pleasant to deal...
Seniors Funeral Insurance
Service Review
Quick response to any questions. Very pleasant to deal with
Roy Mclellan - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I did in part one of this survey
Lesley Wilson - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
seems like a good deal and reasonable
Ronda Tatnell - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Have been considering several options and this appeared to me to be the best suited for me
Janis Graham - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Great value for money and so worth it for my family who wont have to pay for my funeral
Glenda Mitchell - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Just the type of insurance I wanted
Robert John Harvey - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Because I've only just bought into it and am therefore unqualified to give a full review, I feel.
Marlene Crabtree - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Outstanding service. Thank you to Rebbeca whom I spoke to on the phone today.
Annette White - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
It's a new product ( to me ) so I'm still processing how it all fits together
Angela Sunderland - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Price, cover and service.
Nicola Clavis - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Some of the conditions were more attractive than other insurers. Shorter time frame for qualification.
Trusted Customer - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
As above and a better product than the competition.
Daniel Whibley - 7 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Good price and at the end of the day it's awin win situation
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