%
- Over all Percentage 94
- empty 8
Rated /5 from 373130213415 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 3,7313,0213,415 customer reviews.
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Reviews
1981-1992 of 3731 reviews
1981-1992 of 3021 reviews
1981-1992 of 3415 reviews
Wayne Russell Smith - 3 years ago
Polite, concise, informative, More to the point...
Seniors Funeral Insurance
Product Review
Since i havent ever done this before ,I really cant rate it higher. Given time I may find another better option ,but at this point probably wont try anyway.
Service Review
polite, concise, informative, More to the point ,understandable and agreeable. .
Trusted Customer - 3 years ago
It was very helpful. The person I spoke to was...
Seniors Funeral Insurance
Product Review
Reasonable and within my budget.
Service Review
It was very helpful. The person I spoke to was wonderful, helpful, courteous, patient and thorough.
Trusted Customer - 3 years ago
Excellent communication. Great explanation of...
Seniors Funeral Insurance
Product Review
Cost and frequency attainable
Service Review
Excellent communication. Great explanation of insurance. Fast and efficient experience
Trusted Customer - 3 years ago
Great service
Seniors Funeral Insurance
Service Review
great service
Gwynneth Clegg - 3 years ago
Very easily understood, straightforward, lovely young...
Seniors Funeral Insurance
Product Review
Much easier to organize than I thought. Happier having it in place now, feeling some security.
Service Review
Very easily understood, straightforward, lovely young man helping, most helpful.
Mereama Ormsby - 3 years ago
It was so easy to understand my enquiry the guy was...
Seniors Term Life Insurance
Product Review
Was the best option for me and my whanau knowing that they will have no worries when I leave this place.
Service Review
It was so easy to understand my enquiry the guy was friendly and helpful. He guided me through everything over the phone so glad he didn't rash me through it. Thank you to the guy who helped me to sign up.
Marilyn Hughes - 3 years ago
I received a phone call within seconds of entering the...
Seniors Funeral Insurance
Product Review
Just what I required as a top up on a small cover with another company
Service Review
I received a phone call within seconds of entering the send button, Danielle was so helpful explaining everything perfectly, I would certainly recommend my friends and family to contact you if necessary
Trusted Customer - 3 years ago
Everything was covered without getting too confused...
Seniors Funeral Insurance
Service Review
Everything was covered without getting too confused but they always asked if anything needed clarification. Would recommend to people to contact for their own personnel requirements.
Leanne Hight - 3 years ago
The person on the phone was a breese to deal with, he...
Seniors Funeral Insurance
Service Review
The person on the phone was a breese to deal with, he was very helpful and made me feel comfortable so i got a policy.
Sally carson - 3 years ago
I had barely finished putting in a request for further...
Seniors Funeral Insurance
Product Review
Seemed more simple than I had expected and the system in place for the consultant to provide information was helpful and thorough
Service Review
I had barely finished putting in a request for further information and a consultant called with all the relevant information . He worked quickly through all the protocols, gave me time to ask questions and assisted with required level of cover Fri. His knowledge of various funeral optiions. Businesslike and thorough!
Trusted Customer - 3 years ago
Made it so easy. Helpful and fast. Covering us...
Seniors Funeral Insurance
Product Review
Costs explained by the person on the phone. So I knew exactly what I needed for my wife and I.
Service Review
Made it so easy. Helpful and fast. Covering us immediately. Explaining all my options very clearly. Very impressed with the process and knowledge of the person on the phone. Sent a request the night before. They were the first company to get back to me the next day before lunchtime. So they got the job!!
Mark Turner - 3 years ago
The aussie Sheila s phone manner and patience was top...
Seniors Funeral Insurance
Product Review
To early to know, wait till one of us is dead.
Service Review
The aussie Sheila s phone manner and patience was top notch. Give her a pay rise.
Trusted Customer - 5 years ago
Very good xcellent.perfect I could undertand . Lots of...
Seniors Funeral Insurance
Service Review
Very good xcellent.perfect I could undertand . Lots of patience.
Tom Roche - 5 years ago
Prompt response to initial enquiry. Encouraging...
Seniors Funeral Insurance
Service Review
Prompt response to initial enquiry. Encouraging conversation/ communication to establish need and purpose of new policy. A 'Top Up'. Prompt response on draft docs (email) enabled confirmation of policy. On review of docs discovered error no doubt my fault (hearing is an issue). Amendment resolved in 24 hours. Confirmation of Policy proceeded. Excellent! Thanks to all staff involved especially Frances.!
Peter Andrew Campbell - 5 years ago
Did awesome job an would reccomend to others 100%
Seniors Funeral Insurance
Service Review
did awesome job an would reccomend to others 100%
Christopher David Stock - 5 years ago
May have got 5 but the whole process is long winded ,...
Seniors Funeral Insurance
Service Review
May have got 5 but the whole process is long winded , no fault of the Caller ,
Trusted Customer - 5 years ago
I received a phone call within 10 minutes of...
Seniors Funeral Insurance
Service Review
I received a phone call within 10 minutes of requesting a quote. The Lady I spoke to was informative, professional and friendly. The process was so simple.
Carol Takua Waa - 5 years ago
I have answered that , the lady I spoke to was very...
Seniors Funeral Insurance
Service Review
I have answered that , the lady I spoke to was very friendly and made sure I understood what she was saying..
Trusted Customer - 5 years ago
A very long wait time to get to talk to a human voice....
Seniors Funeral Insurance
Service Review
A very long wait time to get to talk to a human voice. I rang to cancel my husbands policy as he has passed away. He passed under the 12 month threshold. I was asked to provide a death certificate in order to cancel the policy. This is rediculous as they are not issued for up to 6 weeks after the death has been registerd. Effectively this would have meant 3 more fortnightly payments. If a person rings to cancel a policy for whatever reason they should not have to even give a reason and certainly should not be part of the ceasation process. Sending an email confirmation without a reason should be sufficient.
Trusted Customer - 5 years ago
Thorough communication with step by step confirmations...
Seniors Funeral Insurance
Service Review
thorough communication with step by step confirmations of detail being understood
Agnes - 5 years ago
Well presented & very informative
Seniors Funeral Insurance
Service Review
Well presented & very informative
Bob Ong - 5 years ago
Dee was exceptionally conversant, professional,...
Seniors Funeral Insurance
Service Review
Dee was exceptionally conversant, professional, friendly and knowledgeable. Totally impressed to accept her offer.
Tina Tepania - 5 years ago
Great service, very easy to understand and confidant...
Seniors Funeral Insurance
Service Review
Great service, very easy to understand and confidant in all answers to my questions. Awesome experience
Joseph Strickland - 5 years ago
Customer service was on the medium to fast, and being...
Seniors Funeral Insurance
Service Review
Customer service was on the medium to fast, and being over the phone a bit daunting. Having no documentation to look at while listening to the operator/ team member was a lot of information to take in. I was not happy with giving banking information I feel there needs to be a better solution.
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Good value policy and 12 month standby period beats others.
Eric Leathers - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Hopefully everything that was told about policy
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Excellent service over the phone. Funeral Insurance gives me peace of mind… thank you
Trusted Customer - 3 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
good investment for the future because we did not live in this world forever. your famuly will not be worried about finances .
Trusted Customer - 3 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
Just what we needed and not is too expensive for us. Tailored to our needs. This is important as we are on a very tight budget and have a mortgagee to pay out of our pension. This is our sole source of income.
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Funeral coverage which is affordable for me.
Shane Thorne - 3 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
Met my needs reasonable price and peace of mind
Kathleen Shirley Kearton - 3 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
It sounds perfect for me.
Andrew Deadman - 3 years ago
Seniors Term Life Insurance
Seniors Term Life Insurance
Product Review
Seems like great value for the money
Tehana Stirling - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Premiums don't change for funeral cover thank you 🙏
Trusted Customer - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Karen was patient and explained everything to me She expressed kindness in my situation I will be hopefully signing my partner up next week with Karen
Dianne - 3 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Competitive rates Lots of options
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