%
- Over all Percentage 94
- empty 8
Rated /5 from 249222442177 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,4922,2442,177 customer reviews.
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Reviews
2005-2016 of 2492 reviews
2005-2016 of 2244 reviews
2005-2016 of 2177 reviews
Trusted Customer - 5 years ago
Great dealing with you
Seniors Funeral Insurance
Service Review
Great dealing with you
Richard - 5 years ago
I received excellent service from Ethan. He sent out...
Seniors Funeral Insurance
Product Review
I had reviewed many policies and I liked what NZ Seniors had to offer
Service Review
I received excellent service from Ethan. He sent out the quotes then contacted me to see whether I wanted to proceed with the insurance. I actually did not get back to him straight away as I am a shift worker but when I did he was very professional and polite
Trusted Customer - 5 years ago
The service is brilliant.
Seniors Funeral Insurance
Product Review
That,when its time for me to go, my family left behind will be in peace of mind..
Service Review
The service is brilliant.
Trusted Customer - 5 years ago
Explained everything very clearly
Seniors Funeral Insurance
Product Review
Great customer service and detaik
Service Review
Explained everything very clearly
Trusted Customer - 5 years ago
Humble service
Seniors Funeral Insurance
Service Review
Humble service
Trusted Customer - 5 years ago
You offer more guarantees and cheaper premium rates...
Seniors Funeral Insurance
Service Review
You offer more guarantees and cheaper premium rates than any other insurance company I have been with for years.
Trusted Customer - 5 years ago
Service good bit I didn’t really want the policy read...
Seniors Funeral Insurance
Product Review
Great value. Good product
Service Review
Service good bit I didn't really want the policy read to me - get a proper online process
Charles Herbert Thomas Ding - 5 years ago
Good listener(s) both people I had phone dealings...
Seniors Funeral Insurance
Product Review
the prime driver for us accepting = Pinnacle underwriting it. Premiums, policy conditions and actuarial background that takes age into account all good. NZ Seniors insistence on DD instead of our preference for Auto Payment was initially a deal breaker, but the Pinnacle connection won the day. I will be making overtures to Nz seniors at a later time to help remove that intractability.
Service Review
Good listener(s) both people I had phone dealings with. Straightforward comments and questions, carefully presented to avoid ambiguity or risk of misleading. intractability on accepting Automatic payments by insisting on direct debit seems draconian,
Eric Sim - 5 years ago
Initially did not contact as agreed.
Seniors Funeral Insurance
Product Review
It meets my requirements
Service Review
Initially did not contact as agreed.
Graham Howard Smith - 6 years ago
1. Patience. They showed patience and understanding...
Seniors Funeral Insurance
Product Review
2nd to none.
Service Review
1. Patience. They showed patience and understanding while communicating with elderly. 2. People skills Treated people as human beings and not robots. 3. Listening skills. Listened to the needs of the client and offered constructive suggestions for the benefit of the client.
Clarence Jones - 6 years ago
EXCELLENT SERVICE
Seniors Funeral Insurance
Product Review
Great staff told every thing i needed to know
Service Review
EXCELLENT SERVICE
Trusted Customer - 6 years ago
Clear, professional and excellent.
Seniors Funeral Insurance
Product Review
It covered everything I wanted to know about funeral insurance, particularly the benefits.
Service Review
Clear, professional and excellent.
Trusted Customer - 6 years ago
Slow down. Respond to what is asked. If you are asked...
Seniors Funeral Insurance
Service Review
Slow down. Respond to what is asked. If you are asked for written information, send it, don't call. Don't fob the enquirer off by saying the written information has no calculations. Provide some examples. And by the way your little comments as I type are annoying.
Trusted Customer - 6 years ago
The service was great. A very freindly agent and no...
Seniors Funeral Insurance
Service Review
The service was great. A very freindly agent and no hasstles setting up the policy
Trusted Customer - 6 years ago
Really friendly and helpful service.. enjoyed...
Seniors Funeral Insurance
Service Review
Really friendly and helpful service.. enjoyed doing business with yous..thanks a lot.
Rosemary Muriel Hawkes - 6 years ago
Harry was so helpful he read the agreement twice and...
Seniors Funeral Insurance
Service Review
Harry was so helpful he read the agreement twice and slowed down so i could understand what i was agreeing to. He gave me time to ask questions before we continued on. All my questions were answered. Thankyou Harry
Kathryn Barker - 6 years ago
They were very carefull the way they explained...
Seniors Funeral Insurance
Service Review
They were very carefull the way they explained everything and made sure you understtod.
Trusted Customer - 6 years ago
I spoke to Heidi who was clear, answered all of my...
Seniors Funeral Insurance
Service Review
I spoke to Heidi who was clear, answered all of my questions, double checked everything with me and made the legal disclosure still sound huma which is no mean feat!! I'm confident that I have made the right decision.
Trusted Customer - 6 years ago
Excellent customer service received. After my initial...
Seniors Funeral Insurance
Service Review
Excellent customer service received. After my initial enquiry and quote received, I made further phone enquiries regarding the information received. Although I had references to quote to the representatives, I was thrilled to be transferred to the same person I originally spoke with. This save time in repeating my requests etc and made the whole process easier to manage from my end. Compared NZ Seniors funeral contract against three others, and YOU CAME OUT ON TOP!!! Congratulations and keep it up. Awesome product, awesome customer service
Daisy Scott - 6 years ago
Were very informative and helpful
Seniors Funeral Insurance
Service Review
Were very informative and helpful
Judi Brown - 6 years ago
The lady I spoke with was very clear with explaining...
Seniors Funeral Insurance
Service Review
The lady I spoke with was very clear with explaining cover etc. even though I had already looked into this cover.she made sure I understood what it entailed.
Kara Shortland - 6 years ago
Good phone service. Knew all about the product and was...
Seniors Funeral Insurance
Service Review
Good phone service. Knew all about the product and was kind and helpful explaining things throughout the conversation. Also competitive conditions compared to my existing providers.
James Watson - 6 years ago
Instant and helpful response to my request for a quote.
Seniors Funeral Insurance
Service Review
Instant and helpful response to my request for a quote.
Nicolaas Prinsloo - 6 years ago
Got a phone call within minutes of sending the...
Seniors Funeral Insurance
Service Review
Got a phone call within minutes of sending the request. The salesman knew the product a d could answer all my questions.
Craig Smith - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
the product is great but nothing that costs is perfect,however i think possibly best value for money i could find anyway
Leonard Eric Allen - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The concept is good and offers a certain amount of peace of mind.
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The product seemed comparable with other insurance products.
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The product is comparable with other insurance providers.
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I have still to discuss my purchase with my family when I see them next weekend.
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
I am happy with the terms and conditions of this product and recommend it to anyone
Pauline May Allen - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Very Pleased with the detail of how it works.
Fiona Gregory - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Was easy and quick to get the cover sorted.
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Very thorough, fast, and efficient the person I spoke with knew their product and we're very friendly.
Ivan Ryniker - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
funeral insurance, all I needed.
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
You are an Australian company selling insurance from Australia to New Zealander's who think they are dealing with a company in NZ
Trusted Customer - 6 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The representative I was dealing with was very pleasant and not pushy at all which was the selling point for me. You have a valuable and knowledgeable employee there!!
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