%
- Over all Percentage 94
- empty 8
Rated /5 from 218019801903 Reviews
New Zealand Seniors Reviews
949492% of our customers are pleased with our products and services out of 2,1801,9801,903 customer reviews.
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Reviews
1141-1152 of 2180 reviews
1141-1152 of 1980 reviews
1141-1152 of 1903 reviews
Trusted Customer - 4 years ago
Very good xcellent.perfect I could undertand . Lots of...
Seniors Funeral Insurance
Service Review
Very good xcellent.perfect I could undertand . Lots of patience.
Tom Roche - 4 years ago
Prompt response to initial enquiry. Encouraging...
Seniors Funeral Insurance
Product Review
Excellent service. Looks good at the moment Only time will tell if the Policy lives up to the advertising and small print of the Policy document. Am confident it will.Thankyou.
Service Review
Prompt response to initial enquiry. Encouraging conversation/ communication to establish need and purpose of new policy. A 'Top Up'. Prompt response on draft docs (email) enabled confirmation of policy. On review of docs discovered error no doubt my fault (hearing is an issue). Amendment resolved in 24 hours. Confirmation of Policy proceeded. Excellent! Thanks to all staff involved especially Frances.!
Peter Andrew Campbell - 4 years ago
Did awesome job an would reccomend to others 100%
Seniors Funeral Insurance
Service Review
did awesome job an would reccomend to others 100%
Christopher David Stock - 4 years ago
May have got 5 but the whole process is long winded ,...
Seniors Funeral Insurance
Service Review
May have got 5 but the whole process is long winded , no fault of the Caller ,
Trusted Customer - 4 years ago
I received a phone call within 10 minutes of...
Seniors Funeral Insurance
Product Review
The policy offered is excellent and affordable and the cost is very competitive.
Service Review
I received a phone call within 10 minutes of requesting a quote. The Lady I spoke to was informative, professional and friendly. The process was so simple.
Carol Takua Waa - 4 years ago
I have answered that , the lady I spoke to was very...
Seniors Funeral Insurance
Product Review
Because people never think about how much funerals will cost a family when they leave this Earth .
Service Review
I have answered that , the lady I spoke to was very friendly and made sure I understood what she was saying..
Trusted Customer - 4 years ago
A very long wait time to get to talk to a human voice....
Seniors Funeral Insurance
Service Review
A very long wait time to get to talk to a human voice. I rang to cancel my husbands policy as he has passed away. He passed under the 12 month threshold. I was asked to provide a death certificate in order to cancel the policy. This is rediculous as they are not issued for up to 6 weeks after the death has been registerd. Effectively this would have meant 3 more fortnightly payments. If a person rings to cancel a policy for whatever reason they should not have to even give a reason and certainly should not be part of the ceasation process. Sending an email confirmation without a reason should be sufficient.
Trusted Customer - 4 years ago
Thorough communication with step by step confirmations...
Seniors Funeral Insurance
Product Review
superior to packages of competitors
Service Review
thorough communication with step by step confirmations of detail being understood
Agnes - 4 years ago
Well presented & very informative
Seniors Funeral Insurance
Product Review
Knew it all informative enjoyed the agent
Service Review
Well presented & very informative
Bob Ong - 4 years ago
Dee was exceptionally conversant, professional,...
Seniors Funeral Insurance
Product Review
It's a good package for a good sent off. ☺
Service Review
Dee was exceptionally conversant, professional, friendly and knowledgeable. Totally impressed to accept her offer.
Tina Tepania - 4 years ago
Great service, very easy to understand and confidant...
Seniors Funeral Insurance
Product Review
Policy seems great and safeguards my whanau when I am gone
Service Review
Great service, very easy to understand and confidant in all answers to my questions. Awesome experience
Joseph Strickland - 4 years ago
Customer service was on the medium to fast, and being...
Seniors Funeral Insurance
Product Review
Needed to be done for my family and myself to know that this is taken care of.
Service Review
Customer service was on the medium to fast, and being over the phone a bit daunting. Having no documentation to look at while listening to the operator/ team member was a lot of information to take in. I was not happy with giving banking information I feel there needs to be a better solution.
Trusted Customer - 5 years ago
Their staff member Zak made my dealing with seniors...
Seniors Funeral Insurance
Service Review
Their staff member Zak made my dealing with seniors easy and informative with no hard sale, a touch of humour but also a high level of sensitivity. Making sure that I clearly understood the arrangement within the policy putting me at ease with my decision. He included details of seniors underwriters so I could confirm their status and providing a good sense of stability.
Trusted Customer - 5 years ago
The rep was thorough although spoke quite fast (He was...
Seniors Funeral Insurance
Service Review
The rep was thorough although spoke quite fast (He was a good salesman). Product was quite expensive compare to an offer from my existing insurance. However it did offer greater benefits particularly if I live beyond 85 years (Unlikely as I have cancer which may shorten my life somewhat). Overall a good experience.
Andrew G Stewart - 5 years ago
A bit pricey but not as fair as I would have liked....
Seniors Funeral Insurance
Service Review
A bit pricey but not as fair as I would have liked. The reduction in premiums should be 10% every 5 yrs-a bit stingy being 5%. But overall, an excellent product.
Trusted Customer - 5 years ago
Great. Friendly informative staff
Seniors Funeral Insurance
Service Review
Great. Friendly informative staff
Trusted Customer - 5 years ago
Very clear communication
Seniors Funeral Insurance
Service Review
Very clear communication
Stephen Philip Jones - 5 years ago
Speed of response to my email seeking a quote (less...
Seniors Funeral Insurance
Service Review
Speed of response to my email seeking a quote (less than five minutes); such a helpful response (from Benjamin); a fortnightly cost of only two bottles of cheap red or only two thirds of an hour of my gardening hourly rate; and, once I had decided to accept, all done in one further phone call, pending receipt of a hard copy for reading the fine print.
Trusted Customer - 5 years ago
Excellent service
Seniors Funeral Insurance
Service Review
Excellent service
Trusted Customer - 5 years ago
I had the pleasure of speaking to Courtney, she spoke...
Seniors Funeral Insurance
Service Review
I had the pleasure of speaking to Courtney, she spoke clearly was very polite and friendly and explained the policy well.
Trusted Customer - 5 years ago
Hey expected everything well and I couldn't understand...
Seniors Funeral Insurance
Service Review
Hey expected everything well and I couldn't understand it
Trusted Customer - 5 years ago
Their explanation of the funeral plan i want was very...
Seniors Funeral Insurance
Service Review
their explanation of the funeral plan i want was very easy to understand
Tereapii Teinangaro - 5 years ago
Very good communication very clearly how they present...
Seniors Funeral Insurance
Service Review
Very good communication very clearly how they present the product out to the customer and very understanding how they explain it to me. Very good service Keep up the good work. Be patient with your customers And Thank you for your help Much appreciated.
Trusted Customer - 5 years ago
Great customer service, clear communication, easy to...
Seniors Funeral Insurance
Service Review
Great customer service, clear communication, easy to understand, no hidden agenda honest and empathetic
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Some extra rewards for the customer
claire - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
it was very helpful and also very good thank you
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The price and no hassle !!
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Thank you for your kindness and patience within the process which was lengthy
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The cover suited my needs at this time and consultant was friendly an explained every queries I had perfectly, am happy with what I have chosen.
Joyce Whanau - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Gender: Male didn't force plans upon me, 100% accommodating felt comfortable when explaining, This process is scary - its your Funeral after all. Customer service deserved and excellence.
Lynne Phillips - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Heidi was able to give me options to suit what I wanted and could afford
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Until I read the policy i am rating as above
Michael Truman - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
It seems to be a fair and valuable product. Gives great peace of mind, knowing that the family will not have to fund my funeral. I would recommend it to others.
Paul Martin - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
good for my situation i dont know what you mean
Michael Dawson - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
The type of insurance funeral is the best around. Leaves other companies in the dust for what you require.
Trusted Customer - 5 years ago
Seniors Funeral Insurance
Seniors Funeral Insurance
Product Review
Awesome customer service.
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